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Enterprise Resource Planning Manager

Position Details Position Information About Us Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter w you want to go in your career, you can get t from ! Position Title Enterprise Resource Planning Manager FLSA Exempt FT/PT Full Time Hours Per Week 37.5 Work Schedule Monday-Friday Grade 18 Compensation Range $87,096-124,111. The posted salary range reflects the anticipated hiring range for this position. Actual starting salary will be based on qualifications, relevant experience, and internal equity considerations. Summary The Enterprise Resource Planning (ERP) Manager supports the responsive and efficient operations of Administrative Information Systems (AIS). The ERP Manager works under the general direction of the Director of AIS and will work with the team to fulfill user requests in a timely manner with a high degree of quality. The ERP Manager will evaluate user requests and assign departmental resources appropriately. The position will also provide end-user support and work with the ERP trainer to help facilitate training. The ERP Manager will lead internal AIS meetings and functional area meetings. Essential Role Responsibilities Responsible for creating and maintaining documentation, developing policies, guidelines, and standard operating procedures for AIS. Proactively monitors system statuses to efficiently communicate availability and work toward improvement of system stability with vendor. Logs, tracks, troubleshoots, diagnoses, reports, escalates, and resolves problems relating to enterprise systems. Monitors incoming requests and provides support for AIS systems and functions. Interacts with team members as needed to troubleshoot and resolve problems. Communicates outages related to AIS systems. Evaluates requests, facilitates requirement gathering with users, assigns, and schedules resources. Monitors and tracks work requests. Alert director of barriers to completion of work and collaborate for a solution. Manages closure of all open service request tickets after incidents are resolved and follow-up on tickets with poor rating to improve quality of service. Acts as the liaison to Information Security team for Colleague security. Manages security for AIS systems in collaboration with security standards provided by Information Security department. Responds to audit requests by providing requested information. Responds to audit findings by developing risk mitigations and ...For full information see follow application link. Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.