Find & Apply For Cyber / Information Security Engineer / Analyst Jobs in Cheektowaga, New York

Overview Job Summary Life Safety Engineered Systems, Inc. is seeking an experienced, results-driven Operations Manager to oversee daily operations, lead our Service Coordination team, and ensure efficient service delivery across our nationwide fire and life safety client portfolio. The ideal candidate is a hands-on leader with strong organizational skills, operational management experience, and a proven ability to improve team performance, streamline workflows, and maintain accountability. This position plays a critical role in ensuring inspections, repairs, preventative maintenance, and emergency service requests are completed efficiently, cost-effectively, and in accordance with client expectations and applicable fire and life safety requirements.

Key Responsibilities Operations Leadership:

Oversee daily service operations, workflow management, scheduling, dispatching, and work order completion.

Team Management:

Supervise, coach, and develop Service Coordinators while establishing clear performance expectations and accountability.

Work Order Oversight:

Monitor inspection, deficiency, repair, and emergency service work orders to ensure timely execution and closeout.

Client Compliance:

Ensure service delivery meets contractual obligations, client-specific requirements, and established performance standards.

Affiliate Management:

Coordinate with nationwide subcontractors to maintain service coverage, responsiveness, quality, and competitive pricing.

Performance Management:

Monitor departmental KPIs, identify operational inefficiencies, and implement corrective actions.

Cost Control:

Manage operational expenses, reduce unnecessary costs, and support company profitability.

Problem Resolution:

Address escalated service issues, scheduling challenges, and operational delays.

Process Improvement:

Develop and enforce standard operating procedures to improve productivity, consistency, and service quality.

Cross-Department Collaboration:

Work closely with Account Management, Affiliate Recruitment, Administration, and Billing to ensure seamless operations. Qualifications 3-5 years of operations management, service management, or supervisory experience preferred. Experience in fire and life safety, facilities management, construction services, or field service operations strongly preferred. Proven ability to lead teams, establish accountability, and improve operational performance. Strong understanding of scheduling, dispatching, work order management, and subcontractor coordination. Excellent organizational, communication, analytical, and problem-solving skills. Ability to manage multiple priorities in a fast-paced, high-volume environment. Proficiency in Microsoft Office and service management software. Familiarity with fire alarm, sprinkler, suppression, and other life safety systems is a plus. What We're Looking For We are seeking a proactive, hands-on leader who takes ownership of results , leads by example, and thrives in an environment where accountability, urgency, and operational excellence are essential. The successful candidate will be capable of building a high-performing team, reducing operational backlogs, improving service delivery, and implementing sustainable improvements that support company growth. Why Join Life Safety? Life Safety Engineered Systems, Inc. provides essential fire and life safety services to commercial clients throughout the United States. This position offers the opportunity to take an active leadership role in strengthening a growing organization's operations, developing employees, and making a measurable impact on company performance. If you are an experienced operations leader who values accountability, efficiency, and results, we encourage you to apply. Life Safety Engineered Systems, Inc. is an Equal Opportunity Employer.

Pay:

$68,000.00 - $75,000.00 per year

Work Location:

In person