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Keith and Lorfing Law

Criminal Defense Client Intake Consultant

Pay: $100,150/yr

Posted: 1 week ago

Location: Abilene, TX (Onsite)

Last Updated: 4 days ago

Hours: Full-Time

Expires: 11/25/2026

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Job Description

Criminal Defense Client Intake Consultant Keith and Lorfing Law Abilene, TX Job Details Full-time $50,300 - $150,000 a year 1 hour ago Qualifications Intake Criminal defense law Client services Data collection Client interaction via phone calls Full Job Description Purpose Help prospective criminal defense clients move from initial inquiry through consultation and, when approved by the firm's lawyers, engagement. Combine strong consultative sales skills with empathy, discretion, and consistent follow-up. Responsibilities Respond to inbound inquiries and follow up with people who requested contact.

Gather essential details:

state or federal matter, charges or investigation, county or district, custody status, upcoming court dates, existing representation, and contact information. Collect information needed for conflict screening and apply the firm's approved intake criteria. Recognize urgent circumstances, including detention and approaching court dates, and promptly escalate to a lawyer. Understand the prospective client's concerns and explain the firm's services and consultation process using approved language. Schedule consultations, send reminders, and follow up on missed appointments. Communicate lawyer-approved fees and payment options; coordinate engagement paperwork and payment steps after lawyer approval. Maintain accurate notes, lead stages, follow-up tasks, and disposition reasons in GoHighLevel. Ideal candidate Consultative sales experience involving sensitive, high-stakes decisions. Criminal defense intake or legal client services experience preferred. Comfortable speaking with people facing criminal allegations and concerned family members. Strong listening, objection-handling, organization, and follow-through. Able to discuss fees professionally without pressure or promises. Experience with CRM systems; GoHighLevel familiarity preferred. Professional boundaries Clearly identify the role as nonlawyer client intake. Refer legal advice, case assessments, strategy, and outcome questions to a lawyer. Protect confidential information and follow approved conflict-screening procedures. Leave representation decisions and fee exceptions to authorized lawyers. Performance measures Speed of response and follow-up completion. Intake accuracy and documentation quality. Qualified consultation bookings and attendance. Engagement completion after lawyer approval. Call quality, professionalism, and client experience.

Pay:

$50,300.00 - $150,000.00 per year

Work Location:

In person