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Now viewing: Sr Analyst Salesforce Bus Analyst
O
Orgill
Sr Analyst Salesforce Bus Analyst
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Job Description
Responsibilities will include and are not limited to the following
- Gathering of business requirements, business process analysis, Salesforce projects coordination
- Responsible for management of complex multi-disciplined CRM consulting projects including the management of implemented or to be implemented Salesforce modules such as Marketing Cloud, Sales Cloud, Manufacturing Cloud, and Service Cloud
- Lead consultants and staff through the engagements, support developing subject matter expertise in departments, and serve as the overall Salesforce authority.
- Perform end - to end cross discipline leadership throughout Salesforce related Software Development Lifecycle
- Ensures the timely entry and updating of process flows by the various process owners and reports on deficiencies & validates process integrity.
- Required to evaluate existing processes for defects and/or cycle time deficiencies and equate cost implications and provide solutions eliminating deficiencies.
- Analyze user requirements, create user specifications and apply proven application development and agile methodologies in order to accomplish business goals. .
- Ensures that business needs get formalized, tracked, and resolved.
- Crafts effective Salesforce communication strategies for both Technology and the Business Additional Responsibilities
- Works with the organization to develop required salesforce process maps models, design technical solutions to satisfy requirements, and completes formal systems testing.
- Assist in the change management practice implementation to be formalized
- Other responsibilities as assigned
- Assist in the development and evaluation of Salesforce requests for change to determine the impact on business processes, and to assess whether change will adversely affect the operational environment and / or introduce unacceptable risk.
- Ensures the delivery of solutions to meet the business needs are accomplished in a timely manner.
- Provides salesforce support responding to problems quickly and providing both long and short term resolutions as warranted
- Liaises with all necessary parties to coordinate change building, testing, and implementation, in accordance with schedules being developed by project management.
- Function as the Salesforce SME with a focus of resolving Salesforce issues Qualifications
- Bachelor's degree or 8 years experience in Engineering, Project Controls, and Technology project/ business management
- 3- 5 years of Salesforce Administrative and Break/fix experience
- 3-5 years technology business requirements gathering, and Business analysis experience
- Must possess a strong understanding of workflow development, relational database concepts, and systems implementation
- Strong interpersonal, written, and oral communication skills Relevant Skills
- Familiarity with Google Workspace suite of applications.
- Able to exercise independent judgment and take appropriate action.
- Excellent analytical and creative problem-solving skills.
- Excellent listening, written, and oral communication skills.
- Data management, Business intelligence, with experience with Microsoft BI or Tableau highly desired