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Data Center Hands & Feet Resource

• L2 Support
• Carrolton, Texas (Onsite) (Carrollton, TX, 75007) | 08/21/26

Job Description Job Role:

Data Center Hands & Feet Resource

• L2

Support Location:

Carrolton, Texas (Onsite)

Job Description:

Job Summary We are seeking a skilled and proactive Data Center Hands & Feet Resource to provide Level 2 (L2) support within our data center operations. This role involves advanced hardware diagnostics, coordination with vendors for repairs, inventory management, and support for remote troubleshooting efforts. The ideal candidate will have a deep understanding of data center infrastructure and be capable of handling escalated technical issues efficiently. Key Responsibilities

• Perform advanced diagnostics and troubleshooting of server, storage, and network hardware.
• Coordinate and oversee vendor repairs and maintenance activities within the data center.
• Manage and maintain accurate inventory of hardware components and spare parts.
• Support remote teams with hands-on tasks including hardware replacement, cabling, and system reboots.
• Ensure compliance with data center operational procedures and safety standards.
• Document all activities, incidents, and resolutions in the ticketing system.
• Assist in capacity planning and infrastructure upgrades.
• Participate in on-call rotations and respond to escalated incidents promptly. Required Skills & Qualifications
• Strong understanding of data center operations and infrastructure components.
• Hands-on experience with server, storage, and networking hardware.
• Ability to perform advanced hardware diagnostics and troubleshooting.
• Experience coordinating with hardware vendors and service providers.
• Proficiency in inventory management and asset tracking tools.
• Familiarity with remote support tools and procedures.
• Excellent documentation and communication skills.
• Ability to work independently and handle escalated issues effectively. Work Environment This role is based in a physical data center environment and may require lifting and moving equipment. The candidate should be comfortable working in a fast-paced, high-availability setting and be willing to participate in rotational shifts and on-call duties. Data Center Hands & Feet Resource
• L2 Support
• Carrolton, Texas (Onsite)1Data Center United States