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CYCLE OF GOODNESS

™. We believe that providing value and being fair to our customers and our employees is what makes us a successful company in return. Guided by our core values and fundamental behaviors, we strive to foster a caring company, committed employees and challenging work that benefits our employees, customers, and communities. We offer competitive compensation packages, training and advancement opportunities. YKK AP America provides employees with a comprehensive benefits package designed to provide the security they need to enjoy life at home and at work. By providing a high level of benefit coverage at a reasonable cost to the employee, we hope to foster a long and productive employment relationship.

Summary:

\nThe Information Systems Specialist is responsible for providing software and hardware support services to internal users of the organization's computer systems and IT network. Provides both Tier 1 and Tier 2 support and resolution support, including answering Help Desk phone calls, questions, providing advice, investigating, triaging and troubleshooting, and following up to assist users. Ensures all incidents and requests are analyzed, triaged, recorded, resolved and reported back within the promised timeframes. Communicates service requests over the phone, online, or in person to all operational units via our online ticket system. Specializes in hardware deployments which will include installing, configuring, and troubleshooting hardware including laptops, desktops, phones, scanners, printers and other peripherals. Essential Duties and Responsibilities include the following. Other duties may be assigned. Provides mostly \"Tier 2\"-level Help Desk support with a focused emphasis on customer service excellence, recording & triaging issues and providing meaningful results to end users to meet or exceed expectations\nAssists in monitoring & fielding requests for assistance via the IT ticketing system and Help Desk hotline; records all calls in Service Desk ticket tracking application\nAssures that each issue or topic is thoroughly triaged, resolved, and reported back to the end user, prior to escalating to Tier 3 or System Administrators\nAbility to recognize required escalation paths and provide troubleshooting insight to Tier 3 or System Administrator level support\nPerforms on-site, desk-side, and remote installation, maintenance, troubleshooting and repair of hardware and software\nAssists with managing and organizing the data center and storage area for asset storage and hardware decommissioning\nAssists with management of inventory and procedures for access\nPurchases hardware, software and other required office supplies as neededAbility to manage multiple tasks, highly organized with the ability to prioritize demand for self in a fast-paced environment\nMust have the ability to work independently as well as collaborate as a team\nAssists with the company's JSOX process and procedures for compliance\nCreates KB Articles in ticketing system for documentation purposes

Supervisory Responsibilities:

This job has no direct supervisory responsibilities

Education/Experience/Skills:

Associate's degree or equivalent from two-year College or technical school in computer networking or hardware support, plus 2 - 5 years of related experience; combination of experience, education and training may be considered\nExperience in an IT break-fix environment, with a manufacturing environment highly preferred\nA+ Certification preferred\nHardware and/or networking certifications preferred\nCustomer Service Excellence\nAssist with set up and troubleshooting peripheral devices\nAssemble and disassemble computing hardware\nAssist in the setup and support of basic office networks\nImplement cybersecurity controls appropriate to help desk and technical support roles\nTroubleshoot and support end-user access to applications and data\nStrong verbal and written communication skills\nAbility to multi-task to accomplish time driven goals

Physical Demands:

\nThe physical demands described here are representative of those required to successfully perform the essential functions of this position. The employee must occasionally lift and/or move up to 25 pounds and is expected to use proper lifting techniques at all times. Specific vision abilities required for this role include close vision. While performing the duties of this job, the employee is frequently required to sit. The employee may occasionally be required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

Travel Requirements:

\nNo travel is required for this position.

Work Environment:

\nThe work environment characteristics described are representative of those encountered while performing the essential functions of this position. Individuals are required to wear appropriate personal protective equipment (PPE) at designated times and in specified environments in accordance with established safety program requirements. The noise level in the work environment is typically moderate. While performing job duties, individuals may occasionally be exposed to moving mechanical parts.

Legal Notice:

\nThis job description is intended to describe the general nature of the job and the responsibilities to be performed. It is not an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Additional duties and responsibilities may be assigned as needed. YKK AP America Inc. reserves the right to add or remove duties or otherwise modify this job description at any time in its sole discretion. Employment with YKK AP America Inc. is at-will. Nothing in this job description is intended to create a contract of employment, guarantee employment for any definite period of time, or otherwise modify the at-will nature of employment with the Company. The essential functions of this position are set forth in the above job description and may be subject to reasonable accommodation in accordance with applicable law. To qualify for this position, an employee or applicant must be able to perform the essential functions of the position with or without reasonable accommodation. YKK AP America Inc. The Company prohibits discrimination on the basis of race, color, sex, religion, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Recruiter Contact:

ASHLEY LITTLE

\nASHLEYLITTLE@YKKAP.COM YKK AP America Inc. is an Equal Opportunity Employer committed to an inclusive workforce. YKK AP America Inc. will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. YKK AP America Inc. participates in the E-Verify program as required by law. Learn more about the E-Verify program (Opens in a new window). YKK AP America Inc. is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can follow the process outlined below when applying for a position: Provide your name and contact information to YKK AP America Inc.'s Accommodations team at accommodationrequest@ykkap.com. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis in compliance with federal and state law. Employment with YKK AP America Inc. is conditioned upon successfully completing a criminal background check and a negative drug test consistent with state and federal law. For candidates applying for positions in the state of California\nYKK AP America Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act, San Diego County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and any other state of federal law as required. You do not need to disclose your criminal history or participate in a criminal background check until a conditional job offer is made to you. After making a conditional offer and running a criminal background check, if YKK AP America Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Notice on Recruitment Fraud\nYKK AP America Inc. does not ask for personal or financial information during telephone, in-person, or video interviews, nor do we charge job seekers any fees as part of the recruitment process.\nOfficial recruiting correspondence from YKK AP America Inc. comes exclusively from an authorized @ykkap.com email address. The company does not use personal email domains (like Gmail, Yahoo, or Hotmail), text messages, or instant messaging applications to conduct interviews, extend job offers, or request sensitive personal information. If you receive a communication claiming to be from YKK AP America Inc. and are unsure whether it is legitimate, please do not provide personal or financial information or send any payment.\nIf you believe you have been targeted by recruitment fraud, consider taking the following actions: Place a freeze on your credit reports: https://www.consumer.ftc.gov/articles/0497-credit-freeze-faqs\nFile a complaint with the U.S. Federal Trade Commission (FTC) : https://www.ftc.gov\nReport the incident to your local law enforcement agency immediately.","type","jobPosting","source","LC","accountId","37113710","organizationName","YKK AP America Inc.","applicationUrl","https://careers.ykkap.com/job/dublin-information-systems-specialist-ga-31021/1427984800","Dublin, GA","isRemote","location",{"_227":228,"_229":230},"createdAt","2026-09-11T18:12:47.434656550Z","updatedAt","2026-09-17T13:18:44.923Z","publishedAt","2026-09-09T00:00:00Z","expiresAt","2026-10-18T00:00Z","status","active","isExpired","isDiscoverable",true,"isSearchable","isSpotlight","isDraft","careerSkills",[161,162,163,164,165,166,167,168,169,170,171,172,173,174,175,176,177,178,179,180,181],"requiredEducation","2_college","benefitCategories",[160],"isEmailRequired","isPhoneRequired","formattedDescription","

Our company culture is built upon YKK's philosophy called the

CYCLE OF GOODNESS

Summary:

The Information Systems Specialist is responsible for providing software and hardware support services to internal users of the organization's computer systems and IT network. Provides both Tier 1 and Tier 2 support and resolution support, including answering Help Desk phone calls, questions, providing advice, investigating, triaging and troubleshooting, and following up to assist users. Ensures all incidents and requests are analyzed, triaged, recorded, resolved and reported back within the promised timeframes. Communicates service requests over the phone, online, or in person to all operational units via our online ticket system. Specializes in hardware deployments which will include installing, configuring, and troubleshooting hardware including laptops, desktops, phones, scanners, printers and other peripherals. Essential Duties and Responsibilities include the following. Other duties may be assigned. Provides mostly \"Tier 2\"-level Help Desk support with a focused emphasis on customer service excellence, recording & triaging issues and providing meaningful results to end users to meet or exceed expectations

Assists in monitoring & fielding requests for assistance via the IT ticketing system and Help Desk hotline; records all calls in Service Desk ticket tracking application

Assures that each issue or topic is thoroughly triaged, resolved, and reported back to the end user, prior to escalating to Tier 3 or System Administrators

Ability to recognize required escalation paths and provide troubleshooting insight to Tier 3 or System Administrator level support

Performs on-site, desk-side, and remote installation, maintenance, troubleshooting and repair of hardware and software

Assists with managing and organizing the data center and storage area for asset storage and hardware decommissioning

Assists with management of inventory and procedures for access

Purchases hardware, software and other required office supplies as neededAbility to manage multiple tasks, highly organized with the ability to prioritize demand for self in a fast-paced environment

Must have the ability to work independently as well as collaborate as a team

Assists with the company's JSOX process and procedures for compliance

Creates KB Articles in ticketing system for documentation purposes

Supervisory Responsibilities:

This job has no direct supervisory responsibilities

Education/Experience/Skills:

Experience in an IT break-fix environment, with a manufacturing environment highly preferred

A+ Certification preferred

Hardware and/or networking certifications preferred

Customer Service Excellence

Assist with set up and troubleshooting peripheral devices

Assemble and disassemble computing hardware

Assist in the setup and support of basic office networks

Implement cybersecurity controls appropriate to help desk and technical support roles

Troubleshoot and support end-user access to applications and data

Strong verbal and written communication skills

Ability to multi-task to accomplish time driven goals

Physical Demands:

The physical demands described here are representative of those required to successfully perform the essential functions of this position. The employee must occasionally lift and/or move up to 25 pounds and is expected to use proper lifting techniques at all times. Specific vision abilities required for this role include close vision. While performing the duties of this job, the employee is frequently required to sit. The employee may occasionally be required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

Travel Requirements:

No travel is required for this position.

Work Environment:

The work environment characteristics described are representative of those encountered while performing the essential functions of this position. Individuals are required to wear appropriate personal protective equipment (PPE) at designated times and in specified environments in accordance with established safety program requirements. The noise level in the work environment is typically moderate. While performing job duties, individuals may occasionally be exposed to moving mechanical parts.

Legal Notice:

This job description is intended to describe the general nature of the job and the responsibilities to be performed. It is not an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Additional duties and responsibilities may be assigned as needed. YKK AP America Inc. reserves the right to add or remove duties or otherwise modify this job description at any time in its sole discretion. Employment with YKK AP America Inc. is at-will. Nothing in this job description is intended to create a contract of employment, guarantee employment for any definite period of time, or otherwise modify the at-will nature of employment with the Company. The essential functions of this position are set forth in the above job description and may be subject to reasonable accommodation in accordance with applicable law. To qualify for this position, an employee or applicant must be able to perform the essential functions of the position with or without reasonable accommodation. YKK AP America Inc. The Company prohibits discrimination on the basis of race, color, sex, religion, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Recruiter Contact:

ASHLEY LITTLE

ASHLEYLITTLE@YKKAP.COM YKK AP America Inc. is an Equal Opportunity Employer committed to an inclusive workforce. YKK AP America Inc. will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. YKK AP America Inc. participates in the E-Verify program as required by law. Learn more about the E-Verify program (Opens in a new window). YKK AP America Inc. is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can follow the process outlined below when applying for a position: Provide your name and contact information to YKK AP America Inc.'s Accommodations team at accommodationrequest@ykkap.com. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis in compliance with federal and state law. Employment with YKK AP America Inc. is conditioned upon successfully completing a criminal background check and a negative drug test consistent with state and federal law. For candidates applying for positions in the state of California

YKK AP America Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act, San Diego County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and any other state of federal law as required. You do not need to disclose your criminal history or participate in a criminal background check until a conditional job offer is made to you. After making a conditional offer and running a criminal background check, if YKK AP America Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Notice on Recruitment Fraud

YKK AP America Inc. does not ask for personal or financial information during telephone, in-person, or video interviews, nor do we charge job seekers any fees as part of the recruitment process.

Official recruiting correspondence from YKK AP America Inc. comes exclusively from an authorized @ykkap.com email address. The company does not use personal email domains (like Gmail, Yahoo, or Hotmail), text messages, or instant messaging applications to conduct interviews, extend job offers, or request sensitive personal information. If you receive a communication claiming to be from YKK AP America Inc. and are unsure whether it is legitimate, please do not provide personal or financial information or send any payment.

If you believe you have been targeted by recruitment fraud, consider taking the following actions: Place a freeze on your credit reports: https://www.consumer.ftc.gov/articles/0497-credit-freeze-faqs

File a complaint with the U.S. Federal Trade Commission (FTC) : https://www.ftc.gov

Report the incident to your local law enforcement agency immediately.

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Find & Apply For Database Architect Jobs in Dublin, Georgia

INFORMATION SYSTEMS SPECIALIST

Database Technology Manager