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General Summary:

Under general supervision, the IT Coordinator supports HTNA's IT systems, business applications, infrastructure, and end-user services across all locations. This position serves as a key IT liaison, providing technical support, coordinating with business users, IT teams, and vendors, and supporting system maintenance and enhancements. The role also provides user training, develops standard work, and identifies opportunities to improve business processes through effective use of technology.

Primary Duties & Responsibilities:

Provide Level 1 and Level 2 technical support for plant, office, and remote users, including hardware, software, network, printers, scanners, mobile devices, and business applications
Serve as the primary on-site IT contact for the Lebanon plant, coordinating support among local users, HTNA IT, vendors, and system/application owners
Support production-floor technology, including PCs, label printers, barcode scanners, tablets, kiosks, Wi-Fi devices, and other equipment critical to plant operations
Document, prioritize, resolve, and escalate incidents and service requests through the company's ITSM/ticketing system
Manage user accounts, security groups, permissions, onboarding/offboarding activities, and system access reviews
Support Microsoft 365 applications, including Teams, Outlook, OneDrive, SharePoint, and related collaboration tools
Provide first-level support for

QAD ERP, EDI

transactions, operational reporting, manufacturing systems, and other business applications. Gather business requirements and coordinate system enhancements with appropriate IT teams

Train end users on IT systems, business applications, cybersecurity practices, and standard work.
Develop and maintain IT documentation, troubleshooting guides, process documentation, and Standard Work Instructions (SWIs)
Maintain IT asset inventory and organized 5S conditions in IT areas, MDF/IDF rooms, storage areas, and plant-floor IT locations
Coordinate with IT vendors and service providers on system maintenance, troubleshooting, upgrades, and improvements
Support cybersecurity and compliance activities, including endpoint protection, patch coordination, access reviews, backup verification, audit support, and incident escalation.
Participate in IT projects, Kaizen activities, system upgrades, and business process improvement initiatives
Provide rotational after-hours/on-call support for production-impacting IT issues.
Utilize Go and See activities to understand plant operations, build strong partnerships with plant teams, and identify opportunities to improve business processes through technology.
Performs other duties as assigned

Minimum Education & Experience:

Bachelor's degree in information technology, Information Systems, Computer Information Systems, or related field, or the equivalent combination of education and experience
Three to five years of IT, plant IT, systems administration, or manufacturing IT experience, including ERP experience

Preferred:

Experience in a LEAN manufacturing environment and/or previous QAD experience

Knowledge, Skills & Abilities:

Technical Skills:

Experience with Microsoft Windows, Microsoft 365, Active Directory/Azure AD, endpoint devices, printers, scanners, and basic network troubleshooting. Working knowledge of servers, cloud services, Wi-Fi, switches, firewalls, backups, and manufacturing IT environments

Project Management & Organization:

Coordinates projects, priorities, timelines, and action items while effectively managing multiple requests and deadlines

Communication & Collaboration:

Communicates effectively and builds strong working relationships with employees, management, cross-functional teams, vendors, and business partners

Problem Solving & Customer Service:

Strong troubleshooting skills with the ability to identify issues, develop solutions, and provide timely and responsive user support

Process Improvement & Training:

Identifies opportunities to improve processes and technology utilization and effectively trains users in systems and standard work

Technical Documentation:

Develops and maintains clear procedures, Standard Work Instructions, user guides, and training materials

IT Service Management:

Experience using an IT ticketing/ITSM system preferred, with strong documentation and follow-up skills Ability to travel on a limited basis and participate in rotational on-call support as business needs require

Safety Responsibilities:

Promotes and reinforces a strong safety culture by modeling safe behaviors and holding self and others accountable.
Ensures compliance with all safety policies, procedures, and PPE requirements.
Actively supports continuous improvement of workplace safety practices across all locations Supervisory Responsibility
No direct reports; provides project management and/or direction to cross-functional teams, plant team members, and safety committees Physical Demands & Work Environment This role operates in both office and manufacturing environments, with exposure to typical industrial conditions including noise and temperature variations.

Requires regular walking, standing, and site inspections. Occasional lifting up to 20 lbs. Ability to conduct on-site audits, including walking, climbing, and navigating plant environments Vision abilities include close, distance, and depth perception Travel

Travel required approximately 10-20% for IT support across multiple locations

Pay:

$80,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Work Location:

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Information Technology (IT) Coordinator

Business Information Systems Support Specialist