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Consulting Manager Belvista Software, LLC East Rochester, NY Job Details Full-time $27 - $35 an hour 21 hours ago Benefits Paid time off Retirement plan Qualifications Computer science Computer Science Coaching Microsoft Office Client database systems Team development Bachelor's degree SQL Server Management Studio Leading team collaboration initiatives Customer information system software T-SQL Information Technology Full Job Description Consulting Manager The Consulting Manager is responsible for leading a team of developers and analysts, serving as the interface between stakeholders (clients, vendors, systems analysts, developers) to support the utilization and optimization of Belvista Software's technologies. The role will also require hands-on participation in software development activities such as requirements gathering, design, development, testing, deployment and support of software solutions on behalf of Belvista's clients. The Consulting Manager will report to the Director of Consulting. About Belvista Software Belvista Software is a growing company providing advanced technology solutions to the accounts receivable industry. Our fully managed collection systems enable debt collection agencies to take advantage of advanced workflow, automation, and communication technologies to streamline processes and create engaging experiences for their clients and consumers. Responsibilities The Consulting Manager will support Belvista Software's mission through completion of a variety of support tasks.

Responsibilities include:

• Directly manage a team of developers and analysts including coaching and performance reviews.
• Report on team performance to the Director of Consulting, identifying areas for improvement and making recommendations.
• Build and maintain strong relationships with clients and stakeholders, ensuring that client needs and expectations are met.
• Serve as a hands-on contributor on client engagements, including requirements gathering, solution design, configuration, development, testing, deployment, and ongoing support.
• Identify and implement process improvements to optimize customer service delivery and improve team performance.
• Provide leadership and guidance to team members, setting performance goals, and tracking progress.
• Ensure that client issues and concerns are addressed promptly and effectively.
• Develop and maintain client service level agreements (SLAs), ensuring that performance metrics are met and that client expectations are managed effectively.

Experience Our primary focus for this role is an individual who can both lead a team and contribute technically as a Senior Systems Analyst, with a demonstrated ability to create process and follow through.

Additional Requirements:

• Demonstrated ability to work strategically and effectively collaborate with others.
• Proficiency with MS Office and ability to utilize CRM and other systems.
• 3-5 years proven experience leading teams and coaching in a client-focused environment.
• Strong communication skills, highly professional, attention to detail and excellent follow-through
• Ability to quickly learn and understand new database schemas
• Experience with SSMS and T-SQL
• Following a structured software development life cycle.
• Complex problem-solving skills.
• Software development and support (C#, .NET, web technologies, REST, SOAP and XML are all beneficial).
• Bachelor's degree in Computer Science, Information Technology or equivalent work experience.

Job Type:

Full-time Pay:

$27.00 - $35.00 per hour

Benefits:

Paid time off Retirement plan

Education:

Bachelor's (Preferred)

Location:

East Rochester, NY 14445 (Preferred) Ability to

Commute:

East Rochester, NY 14445 (Required)

Work Location:

In person