Role:
IT Business Systems Manager Location:
Martinez, CA (3 days onsite/week)
Duration:
6+ months (Contract-to-Hire)
Summary:
We are seeking an IT Business Systems Manager to lead and manage information technology operations within a healthcare, public health, or health information systems environment . The role will oversee IT staff, applications, systems analysis, technical support, project delivery, and technology implementations. The ideal candidate will have strong experience managing healthcare IT or public-sector health information systems , along with demonstrated leadership, project management, business analysis, and systems implementation experience.
Top Must Have Requirements:
- 3+ years' experience in overseeing a team of analyst supporting large software systems
- Experience in implementing at least one large vendor software system with 500+ users
- Experience in Vendor Management including contract negotiation, performance tracking and business review Key Responsibilities
- Lead, manage, and supervise IT teams supporting application development, application support, end-user support, systems analysis, network/server administration, or systems security .
- Plan, prioritize, assign, and review the work of technical and professional staff.
- Recruit, train, mentor, motivate, and evaluate IT personnel.
- Manage IT projects, budgets, schedules, resources, quality, and deliverables.
- Analyze business and system requirements and design or implement appropriate technology solutions.
- Lead the selection, development, testing, implementation, and support of software and hardware solutions.
- Identify opportunities to improve processes, system efficiency, and service delivery.
- Develop and maintain system documentation, procedures, and operational standards.
- Coordinate user training and provide technical leadership for system implementations.
- Respond to escalated technical and system-related issues from internal and external users.
- Research emerging technologies and recommend improvements to healthcare/public health IT systems.
- Prepare and support RFP/RFI processes and participate in vendor/product selection.
- Prepare analytical, operational, and statistical reports.
- Ensure compliance with applicable healthcare, information systems, and public-sector requirements.
- Where applicable, oversee the development and implementation of public health surveillance, case management, program workflow, and program evaluation systems .
- Where applicable, support data interpretation and dissemination of epidemiological findings through reports, presentations, publications, and community/academic partnerships.
Experience:
- 4+ years of full-time equivalent experience as a manager, supervisor, or project manager in a healthcare IT environment , with responsibility for application support/development, systems analysis, technical support, networking, or server administration; OR
- 4+ years as a clinical lead, supervisor, or manager performing systems analysis in a healthcare information systems environment ; OR
- 4+ years as a manager, supervisor, or project manager in a public health, healthcare delivery, or academic institution , including at least 1 year of direct staff supervision in epidemiology, surveillance, or program evaluation.
Required Knowledge & Skills:
- Healthcare administration and health plan operations
- Healthcare information technology and systems support
- Information systems design, implementation, and management
- Systems analysis and business requirements
- Software/hardware development, testing, implementation, and support
- Project and change management
- Budget planning and management
- IT operations and service delivery
- Leadership, supervision, training, and performance management
- Data analysis and reporting
Key Competencies:
- Lead and supervise professional and technical IT personnel.
- Analyze business requirements and translate them into technology solutions.
- Manage multiple projects, priorities, resources, and budgets.
- Handle escalated system and user issues.
- Lead technology implementations and process improvements.
- Communicate effectively with technical and non-technical stakeholders.
- Build effective relationships with internal teams, vendors, healthcare organizations, and community/academic partners.
- Deliver high-quality customer service in a diverse public-sector environment.