Find & Apply For IT Manager / Director Jobs in San Bernardino, California

IT Customer Service Supervisor Department of Transportation

JC-531115 - IT

Customer Service Supervisor

INFORMATION TECHNOLOGY SUPERVISOR II

$8,504.00 - $11,395.00 per Month

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date:

9/15/2026

Application Methods:

Electronic (Using your CalCareer Account) Job Description and Duties Under general direction of the IT Manager I, the incumbent plans, organizes, and supervises the work of one or more information technology programs or units, and occasionally performs difficult or sensitive work. This level directly or indirectly supervises all lower level information technology support staff performing work in any domain or combination of domains within IT infrastructure. The incumbent oversees lower level IT professionals in various IT classification levels, who are responsible for desktop and mobile device support, network and telecommunication administration, server and data storage support, web, application and audio visual support. The incumbent oversees the IT functions which include systems analysis, design and administration, systems integration, testing, maintenance and operations. The incumbent has supervisory responsibilities for standards, processes, procedures for the analysis, design, implementation, maintenance, operation and procurement of software deployment and support for an array of software technologies. The incumbent has first level supervision of staff responsible for all activities associated with the day-to-day IT operations of Caltrans, District 8.

DOMAINS:

Client Services Software Engineering PARF# 20-27-0033/JC 531115 Eligibility for hire may be determined by your score on the Information Technology Supervisor ll exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title. Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job.

https:

//forms.office.com/g/RyK102ty4G https://youtu.be/oC9wIp8QalI Apply today to join our team! We especially encourage applicants to check out our Caltrans Career Compass tool! The Caltrans Career Compass is a tool to assist and help candidates understand and succeed in applying to Caltrans positions. You will find additional information about the job in the . Working Conditions Position located at 464 W Fourth Street, San Bernardino, San Bernardino County. This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans's evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required, and reimbursement considers an employee's designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate. If not working remotely, the employee will work in a climate-controlled office under artificial lighting using a personal computer. The employee may be required to work for extended periods of time in a computer room that maintains an approximate temperature of 70 degrees. The employee may be required to travel. When available, a State vehicle will be provided. Possession of a valid driver's license is required when operating a State owned or leased vehicle. If the employee utilizes their own personal vehicle, they may be reimbursed for travel expenses. Some weekend or after-hours may be required. The employee must carry a cell phone and respond to calls after hours. Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

INFORMATION TECHNOLOGY SUPERVISOR II

Additional Documents

Job Application Package Checklist Position Details

Job Code #:

JC-531115

Position #(s): 900-178-1404-001

Working Title:

IT Customer Service Supervisor

Classification:

INFORMATION TECHNOLOGY SUPERVISOR II

$8,504.00 - $11,395.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of

Positions:

Multiple

Work Location:

San Bernardino County

Telework:

Hybrid

Job Type:

Permanent, Full Time Department Information Caltrans Mission:

Improving lives and communities through transportation.

Caltrans Vision:

A thriving and connected California. The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success.

Department Website:

www.dot.ca.gov

Director's EEO Policy:

https://dot.ca.gov/programs/equal-employment-opportunity

Director's EEO Policy Statement:

https://dot.ca.gov/programs/equal-employment-opportunity Special Requirements Possession of a valid driver's license is required when operating a state owned or leased vehicle. Statement of Qualifications (SOQ) is required. The Statement of Qualifications (SOQ) serves as documentation of each applicant's ability to present information clearly and concisely in writing. Please follow the instructions below; failure to include and complete the SOQ as instructed may result in the SOQ not being considered and in disqualification from the interview. Each question must be numbered and addressed in the same order as the questions below. The SOQ must be typed, no more than two pages in length, and 12-point Arial font. Describe your experience supervising a team of IT technicians and Analysts providing an excellent Customer Service to customers. Describe your experience in deploying desktop/laptops to customers within a medium to large organization. Describe, with specific examples, your Customer Service experience ensuring customers remain a priority while also keeping staff engaged and treated fairly.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Please visit either of the following two websites for a list of evaluation agencies: https://www.naces.

org/members or https:

//aice-eval.org. Please redact birthdates and social security numbers.

Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date:

9/15/2026