Find Jobs
Find Jobs Near You – Available Work in Your Location
Find & Apply For IT Manager / Director Jobs in Romeoville, Illinois
Browse jobs from a variety of sources below, sorted with the most recently published, nearest to the top. Click the title to view more information and apply online.
Skip to job details
Now viewing: IT Service Manager
EI
Equinix, Inc
IT Service Manager
Job Description
Who are we?
Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Help us challenge assumptions, uncover bias, and remove barriers-because progress starts with fresh ideas. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.
Job SummaryWe are looking for an IT Service Manager to drive service excellence and technical program delivery across our infrastructure and technology teams. This role sits at the intersection of ITSM practice and hands-on technical coordination, ensuring services are delivered reliably while complex initiatives move forward with clarity.
Responsibilities Service ManagementOwn incident, problem, and change management processes aligned to ITIL frameworkDefine and track SLAs/OLAs with internal and external stakeholdersDrive continuous service improvement (CSI) initiativesMaintain the service catalog and configuration management (CMDB)Lead major incident reviews and ensure
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.
This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.
Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Help us challenge assumptions, uncover bias, and remove barriers-because progress starts with fresh ideas. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.
Job SummaryWe are looking for an IT Service Manager to drive service excellence and technical program delivery across our infrastructure and technology teams. This role sits at the intersection of ITSM practice and hands-on technical coordination, ensuring services are delivered reliably while complex initiatives move forward with clarity.
Responsibilities Service ManagementOwn incident, problem, and change management processes aligned to ITIL frameworkDefine and track SLAs/OLAs with internal and external stakeholdersDrive continuous service improvement (CSI) initiativesMaintain the service catalog and configuration management (CMDB)Lead major incident reviews and ensure
RCA/CAPA
closureGovern release and deployment processes in coordination with engineering Technical Program CoordinationCoordinate cross-functional technical initiatives from initiation through deliveryManage dependencies, risks, and escalations across engineering and operations teamsDrive alignment between product, infrastructure, and service delivery on technical prioritiesOwn program tracking, reporting cadences, and executive status communicationFacilitate sprint and quarterly planning touchpoints across technical teamsQualifications6-10 years in IT Service Management, technical operations, or infrastructure deliveryITIL v4 Foundation or above (mandatory); PMP or SAFe a plusHands-on experience with ITSM tools - ServiceNow, Jira Service Management, or equivalentProven ability to manage complex technical programs across multiple teamsStrong grasp of Agile, DevOps, and release management practicesExcellent stakeholder communication - comfortable from engineers to VPsEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.
This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.
Benefits
- Dental Insurance