Find & Apply For IT Manager / Director Jobs in Fitchburg, Massachusetts

Description:

The Technical Manager is responsible for overseeing the daily operations and performance of the technical team, ensuring all arcade and game equipment is maintained in top condition. This role ensures high-quality service, guest satisfaction, regulatory compliance, and operational efficiency. The Technical Manager sets performance standards, drives continuous improvement, and fosters a positive, safety-focused work environment. Key Responsibilities Leadership & Supervision Supervise, train, and develop Technicians and Technical Assistants Conduct interviews, performance reviews, and assist in hiring and terminations Provide coaching, progressive discipline, and recognition as needed Ensure consistent communication, feedback, and quarterly performance check-ins Foster collaboration across departments and represent the team in internal meetings Operations & Maintenance Troubleshoot, repair, and maintain arcade games and attractions Develop and manage preventive maintenance schedules Ensure all equipment meets company and safety standards Track and control parts inventory; minimize downtime and expenses Monitor and maintain a clean, organized, and safe work area Lead by example by working shifts and supporting peak hours as needed Customer Service & Quality Resolve guest concerns promptly and professionally Ensure a superior guest experience by keeping games in excellent condition Uphold company values in service delivery and presentation Support compliance with quality assurance programs and safety protocols Additional Duties Support other locations with game moves or operational improvements Assist in company initiatives and projects as assigned by the General Manager Represent the company with professionalism and a solutions-oriented mindset

Requirements:

High school diploma or equivalent; technical training preferred Minimum 3 years of hands-on experience as a technician or in a similar role Supervisory experience a plus to join our growing team and help us create memorable experiences in our locations. Family Entertainment Group is an equal opportunity employer.