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IT Service Desk Level II (Not Remote, Located in Medina, OH) The Ohio Masonic Communities - 3.2 Springfield, OH Job Details Full-time 1 day ago Benefits 403(b) matching Paid holidays Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 403(b) Life insurance Qualifications Driver's License Desktop applications Productivity software Full Job Description The Ohio Masonic Communities includes Browning Masonic Community in Waterville, Ohio, Springfield Masonic Community in Springfield, Ohio, and Western Reserve Masonic Community in Medina, Ohio, as well as The Ohio Masonic Communities Foundation and The Ohio Masonic Communities Resource Center. Our history is rooted in the Masonic values of service and charity. We live these values by serving as a trusted partner to help our communities thrive. Many of our residents and staff have Masonic connections, but it is never required. We believe in providing the best-in-class care and services to our communities. We strive to be an Employer of Choice and an Organization of choice. Our team members provide our residents with the best care possible, and we believe the key to that is treating our team members to the best. To treat you to the best while you provide our residents with the best care, we offer a variety of benefits. Many of these are offered to both full-time and part-time team members. Medical/Dental/Vision Insurance (with many preventative prescriptions made at 100%) Paid-Time-Off (PTO) of up to 136 hours in the first year Extended Illness Reserve Paid Holidays (including a Floating Holiday) HOPE Emergency Financial Assistance Life Insurance Up to $5000 of Education Assistance per year Discounted Tuition with partnered schools, including Hondros College of Nursing 403(b) Retirement Plan Participation with Match Early Wage Access - Work today, get paid tomorrow And more! We are an equal opportunity employer and encourage applications from qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are ready to welcome you to our team! Browse our current career opportunities to start your journey with us and see the possibilities for where your career could grow with us! Ohio Masonic Communities is the premier senior residential community serving three locations in Ohio. We are looking for an IT Professional with a proven track record of success and a strong background in customer service. This position will be onsite at our Medina, OH campus and is NOT a remote position. Travel to OMC Campuses (Springfield and Waterville) required as needed.

Summary:

Manage incoming tickets through phone, email, or ticketing system General problem solving on diverse list of applications, hardware, and networking systems Provide individual support on a case by case basis Manages onboarding and terminations of new and leaving employees General system administration using Active Directory and Office 365 Administration Coordinates, maintains, and inputs records in Active Directory, Office 365 Works with IT Manager on in progress and upcoming projects Performs new hardware deployment and installations

Qualifications:

Bachelor's degree in computer science or related field of study with five years of experience in the IT field preferred. Valid driver's license required. Must be able to travel locally up to 50% of the time to other company worksite locations as needed (Springfield, OH and Waterville, OH). The individual should be proficient in personal computer skills including electronic mail, record keeping, routine database activity, spreadsheets, etc. This role requires an above-average knowledge of Microsoft Office. Familiarity with Health Care Systems and Customer Relationship Management (CRM) is preferred. Willingness to obtain additional IT certifications as dictated by the needs of the organization. Ability to respond to common inquiries or complaints and effectively present information to management. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, employees, staff, vendors, etc.

Desired Requirements:

CompTIA A+ CompTIA Network+ Cisco Certified Network Associate (CCNA) Information Technology Infrastructure Library (ITIL) CompTIA Security+: