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Contract

Field Engineer

• Networking/Servers
  Posted on 24 September 26 by Andy Ringer
  Hammond, IN $
• $
  Job Description
  Field Engineer
• Networking/Servers
  

Pay Rate:

$35.00/HR W2

Hours:

Monday-Friday, 9am-6pm

Location:

Hammond, IN

Duration:

2 months

Job Summary:

Supermicro is seeking a Field Engineer who can assist in a swap of GPU servers for the next 2 months

Essential Duties and Responsibilities:

• On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
  
• Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
  
• Ensure escalation situations are managed and corrected quickly and professionally
  
• Provide 2nd line support to the reseller/distributors in all aspects of customer support
  
• Have a very high level of enterprise solution product knowledge
  
• Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
  
• Provide and contribute information such as fault triage and training materials
  
• Run tests and simulations at our facility to assist with problem-solving
  
• Travel to the field to train and or resolve customer issues
  
• Train new service engineers
  
• Able to work under the Technical Account Manager's direction and take ownership of customer base
  
• Demonstrate the ability to be self-sufficient in the field
  
• Able to defuse challenging situations
  
• Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, and effectiveness while meeting daily service expectations
  
• Determines requirements and/or root cause of technical issues by working with customers
  
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  
• Ability to produce meaningful reports and metrics is a plus
  
• Ability to lift 35-lbs.

Qualifications:

• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred
  
• Minimum of 3 years' experience in field support servicing complex X86 systems and parts preferred
  
• Will consider an associate degree in electrical technology, electronics, or equivalent military experience
  
• Work experience with NVIDIA products, specifically GPU servers
  
• Emphasize break/fix experience and on-site customer service experience
  
• Hands-on experience with servers (Supermicro, EMC, DELL, HP)
  
• Solid hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues
  
• Strong technical communication skills to lead investigations with engineers of multiple disciplines
  
• Strong written and verbal communication skills, project management skills, and solid time management skills
  
• Be able to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies
  
• Ability to work in a challenging, dynamic, and fast-paced environment with the ability to identify and escalate issues promptly, and be proactive in driving solutions
  
• Full professional proficiency in English (read/write/speak)
  
• Familiarity with Linux is a plus
  Rate / Salary
  $
• $
  Sector
  IT/Software/Technology
  Category
  Not Specified
  Skills / Experience
  Not Specified
  Benefits
  Not Specified
  Our Reference
  

JOB-18956

Rate / Salary

$

• $