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Now viewing: Contact Center Engineer
AS
A-Line Staffing Solutions
Contact Center Engineer
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Job Description
Contact Center Engineer at A-Line Staffing Solutions Contact Center Engineer at A-Line Staffing Solutions in new albany, Indiana Posted in about 9 hours ago.
Type:
full-time
Title:
Contact Center Engineer Location:
Work from
Home Note:
This is a W2 contract role - C2C, 1099, & 3rd party candidates will NOT be considered
Position Qualifications:
The Contact Center Engineer will join a healthcare organization to assist with the deployment and update efforts to Nice InContact Studio scripts across their US sites. This individual will be a secondary Telecom Engineer to work on updating and implementing Studio scripts and convert pharmacies to NICE from RingCentral. They will receive design changes from the Project Lead, but they will also make changes and scripts within CXOne. They may also run user training so that employees can understand how their new system works. Strong prioritization, communication, and project management skills are required to be successful in the role.
Position Qualifications:
Strong prior Contact Center or Telecom Engineering expertise, including experience with the Nice CXone platform A minimum of a Bachelor's Degree in Information Technology, Computer Science, Network Engineering, or other relevant field