Specialist
- Industrial IoT LTM
- 3.7 San Angelo, TX Job Details $65,000
- $70,000 a year 5 hours ago Qualifications Incident management operations support IP networking Full Job Description Role description
Role :
Field Support (Prior Manufacturing experience is a big plus)
Location :
San Angelo,Texas Work Mode :
Hybrid Responsibilities Serve as the primary IT contact for escalated Technical Services support Support network and infrastructure teams with troubleshooting and projects Coordinate resolution of Priority 1 and Priority 2 incidents including afterhours on call support Work with MLL personnel to identify issues and define future state requirements Coordinate application support for incidents and service requests in the plant Act as the single point of contact and project lead for complex service requests and local projects Monitor service levels and support the health of Technical Services including network reliability availability and capacity Work with MLL stakeholders including execution systems teams plant engineers and technicians Assist with site asset planning deployment and decommissioning Coordinate end user support and service desk activities Coordinate application installations and ensure proper operation Liaise with network vendors on equipment repair and maintenance Provide initial troubleshooting for applications and coordinate escalation through resolution Support and coordinate site technical change control activities Qualifications Skills 5 years of experience in site IT support and incident management Proficiency in ITIL processes and service asset management GxP knowledge preferred Strong knowledge of network infrastructure including firewalls switches routers IP subnetting and Layer 14 security Ability to work independently and provide off-hours support Strong multitasking coordination and organizational skills Preferred additional Skills Experience supporting IT infrastructure in a manufacturing plant environment Knowledge of SCADA MES and Kepware is a plus Ability to coordinate effectively across teams and departments Familiarity with general project management principles Knowledge of multiple Windows operating systems and databases
Skills Mandatory Skills :
Shopfloor Field Support Benefits Compensation range: $65,000.00 to $70,000.00 per year About LTM LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert
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