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Position Summary:

The Resident Service Engineer (RSE) is a dedicated on-site technical expert responsible for supporting Schneider Electric's Foxboro Distributed Control System (DCS) and Triconex Safety Instrumented System (SIS). This role includes hands-on support, system optimization, process simulation/emulation, cybersecurity and patch management to ensure the safety, reliability, and compliance of critical industrial automation systems.

Location:

This role reports onsite in Morrilton, AR What will you do?

System Support & Maintenance:

• Provide daily on-site support for Foxboro DCS and Triconex SIS systems.
• Perform diagnostics, troubleshooting, and preventive maintenance to ensure system uptime and performance.

Process Simulation & Emulation:

• Develop and maintain simulation environments for testing, training, and validation.
• Support FAT/SAT and operator training using emulated systems.

Cybersecurity & Patch Management:

• Implement and maintain cybersecurity best practices in accordance with Schneider Electric and customer policies.
• Monitor system vulnerabilities and coordinate the deployment of security patches and updates.
• Maintain compliance with industry standards such as ISA/IEC
• 62443, NIST, and customer-specific cybersecurity frameworks.
• Collaborate with IT/OT teams to ensure secure network configurations and access controls.
• Document and report cybersecurity incidents, patching activities, and risk mitigation measures.

Project & Upgrade Support:

• Assist with system upgrades, migrations, and expansions.
• Support commissioning and integration of new control and safety systems.

Customer Engagement:

• Act as the primary technical liaison for the customer.
• Provide training and guidance on system operation, simulation tools, and cybersecurity awareness.

Documentation & Reporting:

• Maintain detailed service logs, simulation configurations, patch records and cybersecurity documentation.
• Provide regular performance and compliance reports to both the customer and Schneider Electric service management.

What qualifications will make you successful in this role?

Education:

Associate's or Bachelor's degree in Electrical Engineering, Control Systems, Instrumentation, or related field

Experience:

• 5+ years in industrial automation or control systems support.
• Experience with Foxboro DCS, Triconex SIS, and simulation tools.
• Exposure to cybersecurity practices in industrial environments.

Technical Skills:

• Proficiency in control system architecture, loop tuning, and safety diagnostics.
• Familiarity with simulation platforms like SimSci, TriStation Emulator.
• Understanding of cybersecurity principles, patch management, and network security.
• Knowledge of communication protocols (Modbus, OPC, Ethernet/IP).

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent commun.

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