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Network / Systems Administrator
Montrose, CO

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City of Montrose

Customer Service Technician

Job Description

Job Opportunities Menu Job Opportunities Sign In Saving... Account could not be created. Please fix the errors to continue. Sign In All fields are required Create an account Username or Email Password Sign In Forgot username | Reset password Facebook Don't have an account? Create one . Already have an account? Sign In . User profile dropdown menu for Username Applications Inbox Profile Account Sign Out After clicking on this link you will be logged out and the page will be reloaded. Applications Inbox Profile Go to Background Investigation Account Sign Out After clicking on this link you will be logged out and the page will be reloaded. Welcome! Thanks for creating an account. City of Montrose Careers powered by NEOGOV ® Need this page in another language? You can translate this page using your browser's built-in translation feature.
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In Chrome or Edge, right-click anywhere on the page and select "Translate to [Language]." Customer Service Technician Print Apply  Customer Service Technician Salary $50,003.27 Annually Location City Hall, Montrose, CO Job Type Full-Time Department Finance Opening Date 08/06/2026 Closing Date Continuous FLSA Non-Exempt Description Benefits Basic Purpose of the
Job:
Under general direction, maintains and processes utility billing and collections, receives and posts payments to the City. Assists City Hall walk-in and telephone customers with inquiries by providing general information and quality customer service.
Essential Functions:
(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. The list of tasks is
ILLUSTRATIVE
ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.) Provide quality customer service to citizens for general inquiries and handle detailed questions regarding utility billing. Operate telephone console to receive incoming calls to provide general information, take messages or direct calls to appropriate departments. Handle service requests for transfers of service, meter checks, and name and address changes. Receive and calculate requests for leak adjustments. Manage petty cash tickets and reimbursements. Act as lobby security to screen non-employee entrance to other areas of City Hall. Open and Close front door daily. Assist as needed with picking up and sorting incoming City mail, receiving and processing parcel deliveries and processing outgoing parcels. Assist as needed with receiving and posting payments to the city's cash receipting software, compiling daily bank deposit and balancing reports to the general ledger. Assist as needed with processing and monitoring returned checks and balancing to general ledger account monthly. Responsible for processing utility billing including initiating new customer accounts, preparing meter reading data, processing monthly utility bills, processing final bills, producing delinquent reports, shut-off notices and notifying the water department of disconnects and reconnects. Assist as needed to prepare letters for inside meter and sewer only customers regarding disconnects, creating and balancing appropriate reports and closing the period at the end of each month. Assist as needed with reviewing City utility bills and preparing and forwarding spreadsheet to Accounts Payable for payment, receiving check from Accounts Payable and posting payment. Assist as needed with maintaining and processing Direct Pay for customers, maintaining equal pay program and balancing utility deposits to general ledger monthly.
Core Beliefs:
Core beliefs are deeply held values and assumptions that guide individuals in the workplace. Core beliefs define how we do things. By establishing core beliefs, the City of Montrose is creating a common culture that shapes employee behavior in a positive and predictable manner. When these beliefs are shared, they create cohesiveness and mutual commitment in the organization and flexibility to changes as they occur. Our core beliefs are centered on exceptional service and are based around treating our customers and fellow team members with dignity and respect. We value teamwork and recognize that we must continually strive to improve the customer experience. Every team member, regardless of job title, plays a part in creating a service environment and each are empowered to respond to the needs of our customers and teammates. We have six
Core Beliefs:
Respect, Ethics, Leadership, Accountability, Transparency, Excellence in Service (RELATE).
Job Requirements:
High school diploma or general education degree. One year related experience and or training in similar position in accounting and office systems. Ability to use general office equipment including ten-key, telephone console type system and a two-way radio system. Strong customer service skills with the ability to remain calm in stressful situations. Licensures & Certificates (must be active and current.): Current Colorado driver's license with acceptable record.
Physical Requirements and Work Environment:
Sedentary physical work requiring ability to lift a maximum of 10 pounds; occasional lifting, carrying, walking and standing, hand/eye coordination for operation of personal computer; vision for reading and preparing written reports and documents; frequent speech communication, hearing and listening to maintain communications with employees and citizens. Works primarily in clean, comfortable office environment. Late applications will not be accepted. All candidates are subject to a pre-employment background check and drug screen. The City of Montrose is an Equal Opportunity Employer and participates in E-Verify to verify the identity and employment eligibility of all persons hired. The City of Montrose is committed to compensating employees fairly and equitably. The talent and contributions of employees are crucial to enhancing the quality of life for all who live in, work for, or visit the City of Montrose. In addition to their paychecks, the following benefits represent a significant contribution toward their total compensation.
Medical Insurance:
Preferred Provider Organization (PPO) medical plan, administered by UMR. This is a high deductible health plan. You will receive the maximum benefits under the plan and pay a smaller amount out of your pocket when you seek medical treatment from a United Healthcare Choice Plus network provider.
Dental Insurance:
Coverage is offered through UMR to provide dental and orthodontic care. In addition, our dental plan has no network which allows you to see any dentist you prefer.
Vision Insurance:
Coverage is offered through VSP for assistance with contacts, glasses, or other vision needs.
Health Savings Account:
A savings account that is tax-free and interest-bearing that you can use to pay for qualified medical expenses like doctor visits, prescriptions, and emergency room bills. The City of Montrose provides an employer contribution at the beginning of the year.
Life and AD&D Insurance:
City-paid policies provide security for you and your family. Additional voluntary plans are available to supplement City-paid plans for employees and their dependents.
Retirement Plan:
A defined contribution investment program for non-sworn employees. The City will contribute 8% of your gross base wages. Sworn Police Officers are enrolled in a defined benefit investment program through FPPA.
Paid Holidays:
The following holidays are observed by the majority of City Offices. Martin Luther King Jr .
Day President's Day Memorial Day Juneteenth Independence Day Labor Day Indigenous People's Day Veterans Day Thanksgiving Day Christmas Day New Year's Day Paid Vacation and Sick Leave:
Employees are credited with vacation time each pay period that may be used after the first three (3) months of employment. Employees begin earning/utilizing sick leave immediately.
Employee Assistance Program:
Coverage is through Triad. Triad offers brief, solution-focused counseling for employees, their spouses or significant others, and their dependents under 26. The counseling is free and completely confidential. Black Canyon Golf Membership for
City Employees:
Free employee golf membership and 20% Rusty Putter and Pro Shop discount.
MRD Community Recreation Center Membership:
Deeply discounted membership for employees and their dependents. For more information regarding our benefits please refer to Human Resources via email: hrmail@cityofmontrose.org Employer City of Montrose Address 400 E Main Street Montrose, Colorado, 81401 Phone (970) 240-1400 Website http://www.cityofmontrose.org/ Apply Please verify your email address Verify Email Job Opportunities Account Privacy Policy Terms Of Use Accessibility Statement Privacy Settings Copyright © 2026 Do not sell my personal information × For California residents, and to the extent NEOGOV sells your personal information as the term "sell" is defined under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information by us to third parties at any time. This setting only applies to registered account holders that have opted-in for an Access Membership. If you wish to opt-out click follow these steps: Log into your Job Seeker Profile Click your name in the upper right-hand corner Select Account Settings Select the Preferences section Click the Edit button next to Access Membership Switch Toggle to off Click Save If you do not have a registered account this setting does not apply, however, you can review your right on our privacy policy . If you require further assistance, please email privacy@neogov.com × Accessibility Statement At Governmentjobs.com, Inc. d/b/a NEOGOV, we recognize the importance of making our products and services accessible to all individuals, including those with disabilities, and are continually working to improve the experience for all users. Commitment to Accessibility We are committed to following best practices, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to the extent feasible, however, we do not warrant compliance with these standards or any other accessibility standards. We are continually enhancing our platforms to ensure greater accessibility, and we actively seek out opportunities to improve accessibility features. Ongoing Enhancements Accessibility is an ongoing effort, and we are regularly updating our technology, services, and content to address accessibility barriers. Our team is dedicated to identifying areas for improvement and making enhancements that allow all users, regardless of their abilities, to fully engage with our services. Feedback and Assistance We value feedback from our users. If you encounter any accessibility barriers while using our services or have suggestions on how we can improve, please reach out to us at accessibility@neogov.com. We will make every effort to resolve any concerns and consider alternative options where possible. Thank you for choosing NEOGOV. We remain dedicated to improving accessibility and creating an inclusive experience for all. City of Montrose Careers Job Opportunities Menu Close Menu City of Montrose Careers Job Opportunities Promotional Jobs Transfer Jobs Class Specifications Job Categories City of Montrose Website Help & Support Translate SOCIAL Facebook Twitter Youtube LinkedIn