Find & Apply For Network / Systems Administrator Jobs in Ocala, Florida

ITonDemand , a Division of Tectonic LLC, is looking for an IT Systems Administrator I to join our Managed Services Support Team. This position is based in our Ocala, FL office though work is often conducted at customer sites; hybrid schedule 3 days in office, 2 days remote. Employment is contingent on successful completion of a background check. Role Summary This is a non-exempt, entry-level IT role responsible for providing front-line technical support to customers and end users. As the first point of contact for support requests, this position focuses on resolving common issues, setting up and configuring workstations, managing user accounts, and escalating more complex problems to senior technicians. With an emphasis on responsiveness, clear communication, and solid customer service, the role is an excellent starting point for building a career in IT support. Key Responsibilities Serve as the first point of contact for customer support requests via phone, email, and ticketing system. Respond to and resolve Level 1 support tickets promptly, escalating more advanced issues to senior technicians with clear documentation. Perform user onboarding and offboarding, including account creation, group membership, license assignment, and access removal. Handle password resets, account unlocks, and multi-factor authentication (MFA) setup and troubleshooting. Set up, image, and configure new computers, laptops, and peripherals for deployment. Provide general troubleshooting for desktops, laptops, printers, mobile devices, and common software applications. Perform basic Office 365 user administration, such as mailbox setup, password resets, and Teams/SharePoint access questions. Perform basic Active Directory tasks, such as creating and disabling user accounts and resetting credentials. Assist with software installations, updates, and routine workstation maintenance. Troubleshoot basic connectivity issues (Wi-Fi, VPN, network drives) and escalate deeper network problems as needed. Document solutions, common fixes, and customer information accurately in the ticketing system. Contribute to knowledge base articles and help maintain support documentation. Skills and Qualifications 0-2 years of experience in IT support, help desk, or a related customer-facing technical role (internships and coursework count). Basic understanding of Windows operating systems and common desktop applications. Familiarity with Office 365 and Active Directory from a user-support perspective is a plus. Strong customer service skills and the ability to explain technical concepts in plain language. Basic troubleshooting skills for hardware, software, and connectivity issues. Exposure to ticketing systems such as ConnectWise, Jira, or similar is a plus. Reliable transportation, valid driver's license, and insurance coverage. CompTIA A+ or equivalent certification is a plus.

Preferred Qualifications Customer-Focused:

Genuinely enjoys helping people and creating a positive support experience, even under pressure. Eager to

Learn:

Curious and motivated to build technical skills and grow into more advanced IT roles.

Clear Communicator:

Able to write and speak clearly and professionally with customers and teammates.

Dependable:

Follows through on tasks, manages a queue responsibly, and knows when to ask for help.

Team Player:

Works well with others and contributes to a collaborative, supportive team environment. Equal Opportunity. Tectonic is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Pay:

$40,000.00 - $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person