Find & Apply For Network / Systems Administrator Jobs in Waterloo, Iowa

Overview Empowering Technology Solutions (ETS) is hiring a Systems Administrator in Waterloo, Iowa. This is an onsite role at a customer location 100% of the time. While working from the client's office, you will spend roughly 60% of your time supporting that client's users and environment, and roughly 40% supporting other ETS customers remotely (from the client site). You will be a high-trust representative of ETS—professional, calm, and accountable. This role is ideal for a Systems Administrator who can handle hands-on support, think in systems, and deliver clarity: solve the issue, communicate well, and reduce recurrence. What You'll Do Provide expert technical support across a broad range of technologies: hardware, software, Microsoft 365, identity, networking, backups, and security tooling. Troubleshoot and resolve escalated service issues remotely and onsite; communicate clearly with customers throughout. Administer and improve SMB environments (Windows Server, AD/Entra ID, DNS/DHCP, Microsoft 365, Intune). Support network and firewall environments (WAN/LAN, VLANs, VPNs, routing/switching fundamentals, Wi-Fi). Assist with implementing technical solutions and improvements (standardization, monitoring, prevention work, lifecycle upgrades). Document work thoroughly (ticket notes, environment details, runbooks/KB updates) so the next interaction is faster and cleaner. Collaborate with service leadership, Service Delivery Coordinators, and project resources to ensure smooth handoffs and strong customer outcomes. Required Qualifications 3+ years of professional IT experience (MSP/managed IT strongly preferred). Strong understanding of SMB infrastructure and modern work environments. Excellent written and verbal communication skills; ability to explain technical issues to non-technical users. Strong organization, time management, and ability to balance multiple priorities; comfortable with time tracking. High accountability and follow-through (you verify, you close the loop, you don't pass uncertainty downstream). Valid driver's license and reliable transportation for onsite client visits. Ability to work in-person in Waterloo, IA, Monday-Friday 8-5 (local time). Preferred MSP tools experience (examples): PSA/ticketing + documentation platforms (e.g., ConnectWise Manage, IT Glue), RMM tools, Microsoft tooling. Experience in healthcare or government environments Experience with common MSP technologies such as: Microsoft 365 (Exchange, SharePoint/OneDrive), Entra ID (Azure AD), Intune, Conditional Access Windows 10/11, Windows Server 2019/2022, AD, DNS/DHCP VPNs (SSL/IPSec), firewalls, switching/routing, Wi-Fi Virtualization (VMware/Hyper-V) and Azure-hosted environments Backup/BCDR platforms (Axcient/Datto, Acronis) Security tooling (Sophos and similar endpoint/email security platforms)

Why ETS Purpose:

To empower organizations with outcomes that drive growth, clarity, and confidence.

Promise:

We own the outcome.

POWER Core Values Platform Thinking:

We don't just fix issues — we build better systems.

Ownership of Growth:

We take responsibility for improving and share what we learn.

We Think Bigger:

We design for what's next, not only what's broken today.

End-to-End Ownership:

We own the outcome and deliver results with clarity.

Relationship Excellence:

We treat every relationship as something worth protecting and improving.

Job Type:

Full-time Pay:

$55,000.00 - $75,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Referral program Vision insurance

Experience:

ConnectWise:

1 year (Preferred)

MSP:

1 year (Preferred) System administration: 1 year (Required) VPNs (SSL/IPSec), firewalls, switching/routing,

Wi-Fi :

1 year (Preferred) Windows 10/11, Windows Server 2019/2022,

AD, DNS/DHCP :

1 year (Preferred) VMware/Hyper-V and Azure-hosted environments: 1 year (Preferred) Microsoft 365 (Exchange, SharePoint/OneDrive): 1 year (Preferred) Entra ID (Azure AD),

Intune, Conditional Access:

1 year (Preferred)

Technical Support:

3 years (Required)

License/Certification:

Driver's License (Required)

Work Location:

In person