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Network / Systems Administrator
Lisle, IL

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Now viewing: Field Team Technician - Managed Service Provider (no recruiters)
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Network It Easy

Field Team Technician - Managed Service Provider (no recruiters)

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Job Description

Pay:
From $55,000 per year 3+ years of experience working for a technical field service team or at least 1 year of experience working for a Managed Services Provider required About Network IT Easy… Network IT Easy Inc. is a Managed Services Provider (MSP) and technical support outsourcing company located in Lisle, IL. We specialize in supporting small and medium-sized businesses with IT consulting, managed services, network design, cybersecurity, disaster recovery, and more. Externally, our focus is delivering exceptional support and being a true partner to our clients. Internally, we value strong culture, teamwork, accountability, and camaraderie. Network IT Easy proudly earned first place in the 2025 "Best Workplaces in Illinois." Your work as a Field Team Technician will include the following duties: Hardware preparation and setup of computers, peripherals, and network equipment Contribute toward inventory management and organization Take full ownership of assigned tickets from start to finish, resolving or properly escalating as needed. Assist Help Desk team with their queue when in office and not working on field team duties Communicate clearly and professionally with clients, providing detailed updates, accurate time entries, and thorough documentation. Maintain and update client documentation when changes are made or outdated information is identified. Represent the company professionally — treat every client issue as if it were your own. Identify potential improvement or upgrade opportunities (hardware, network, security, ISP, Microsoft 365, etc.) and communicate them to the appropriate Account Manager Our ideal Field Team Technician has the following qualifications: 3+ years of experience working for a technical field service team or at least 1 year of experience working for a Managed Services Provider required Strong troubleshooting and technical support skills (hardware, printers, end-user systems) Working knowledge of Microsoft 365 administration (Exchange Online, SharePoint, Entra, Security/Admin Centers); Teams + Teams Phone administration preferred Familiarity with common MSP tools (RMM, PSA, BCDR, IT Glue, EDR/MDR, etc.) Familiarity with networking systems (switches, firewalls, wireless access points, etc.) preferred Excellent written and verbal communication skills Strong problem-solving ability with a clear sense of ownership and accountability Ability to work both independently and collaboratively A reliable vehicle for traveling to client sites (compensation for mileage is provided)
Benefits Overview:
401(k) with company matching Medical, dental, and vision insurance (with telehealth) Life insurance and disability coverage (short- and long-term) Unlimited paid time off Weekly DoorDash meal benefit Rewards and recognition program Certification bonuses and professional growth opportunities The targeted base compensation for this role is $55,000 per year and will operate from our office in Lisle, IL. We believe that technical skills can be taught — ownership, work ethic, and integrity cannot. If you take pride in your work, want to grow your career in IT, and enjoy working in a collaborative, accountable team environment, we would love to meet you
Pay:
From $55,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance On-the-job training Opportunities for advancement Paid time off Vision insurance Application Question(s): Do you have experience with configuring and/or maintaining networking systems (Switches, Firewalls, Wireless Access Points, etc.)? Do you have a reliable vehicle to use for traveling to client sites (compensation for mileage is provided)?
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance