Find & Apply For Network / Systems Administrator Jobs in Alexandria, Louisiana

Customer Service Representative / Administrative Assistant 2717 North Macarthur Drive, Alexandria, LA 71303 $16 an hour - Full-time Apply with Indeed Position Summary CCOR is seeking a professional, organized, and customer-focused Administrative Assistant to support our Accounting and Administrative team. This position will serve as the primary front-line Customer Service Representative, assist with daily accounting and administrative functions, and provide support to company leadership. As an IT Managed Service Provider (MSP) and Security Services provider, this position is an important link between our customers, technical teams, and office staff. Basic Responsibilities Answer incoming calls and provide professional, friendly customer service. Serve as the first point of contact for customer questions and service needs. Receive incoming IT, security, and technical support requests. Create and accurately document service tickets for customer technical and security issues. Assist with QuickBooks Online, including invoicing, customer payments, deposits, accounts receivable, and other routine accounting functions. Assist with vendor invoices, purchasing documentation, and accounts payable functions. Prepare and maintain spreadsheets, correspondence, reports, and company records. Assist with customer and vendor account maintenance. Provide general administrative and organizational support to the Accounting and Administrative team. Provide administrative support to company leadership as needed. Maintain confidentiality of customer, employee, and company information. Perform other administrative duties and special projects as assigned. Qualifications Proficiency in QuickBooks Online is preferred. Proficiency in Microsoft Office/Microsoft 365 , including Outlook , Word , and Excel . Strong customer service and telephone skills. Professional written and verbal communication skills. Strong organizational skills and attention to detail. Basic understanding of accounting and office procedures. Ability to accurately enter and maintain information in multiple business systems. Ability to prioritize tasks and work effectively in a fast-paced environment. Dependable, professional, and able to work well as part of a team. Previous customer service, administrative, accounting, or office experience preferred. Technical IT experience is not required. The successful candidate must be comfortable speaking with customers about technical issues, gathering the appropriate information, and accurately documenting their needs for our technical team. Ideal Candidate We are looking for someone who is friendly, professional, organized, detail-oriented, and willing to learn. This person should enjoy working with customers while also being comfortable with numbers, accounting tasks, office software, and administrative responsibilities. The right candidate will become an important part of CCOR's daily operations and a dependable resource for both our customers and our team.

Pay:

$16.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person