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Junior Systems Admin/Help Desk
Job Description
Junior Systems Admin/Help Desk Boston - Whitinsville, MA 01588 Apply Overview Salary Range $55,000.00 - $65,000.00 Salary Position Type Full Time Education Level 4 Year Degree Travel Percentage Negligible Category Information Technology Apply Description Jr. Systems Administrator Reporting to the Systems Administrator, the Jr. Systems Administrator monitors and maintains the company computer systems, installs, documentation and configures hardware/software and solves technical problems. This is an on-site position. What you'll do: Monitor and respond quickly to helpdesk requests by performing level I and II helpdesk duties which includes maintaining and deploying company owned hardware such as laptops (Windows and OSX), desktops, printers, peripherals and wired/mobile phones (iPhone and Android) Provide technical support for company software which includes Microsoft Office, SharePoint, Adobe and Autodesk products Complete new user setup using Active Directory, laptop, and phone setup, as well as proper file share access Mobile Device support including additions, terminations, policy enforcement and security Escalate more advanced technical problems to Systems Administrator / IT Manager and/or outsourced technical resources ensuring problems are resolved timely and effectively Assist the Systems Administrator with company projects Other duties, which include inventory and knowledge base management Qualifications What we'd love to see: Bachelor's degree in Computer Science or Business Administration, with 1-3 years' experience Entry level certifications (A+, Security+, Network+) Excellent verbal and written communication skills, personable/capable of communicating effectively with all levels of the organization Drive, self-motivated, capable of researching solutions to issues or challenges with a continuous improvement mindset Capability to manage multiple tasks and deliver accordingly Solid problem-solving skills and a keen eye for detail, ability to adhere to deadlines Strong documentation and writing skills to add to and augment our existing IT Knowledge Base Capable of handling highly confidential information Advanced use of Microsoft Office tools such as modern Outlook, Word, and Excel, PowerPoint SQL and MS Powershell experience a plus Windows and Mac OSX experience Share job details to
Benefits
- Dental Insurance