Find & Apply For Network / Systems Administrator Jobs in Wakefield, Massachusetts

Hybrid Senior Customer Service Specialist Roessel Joy Wakefield, MA Job Details Full-time $27 - $34 an hour 17 hours ago Benefits Health insurance Dental insurance Paid time off Work from home Vision insurance Qualifications Professional networking Promoting bank products Managing clients in a customer support role Attention to detail Time management Full Job Description A growing community bank is looking for a Senior Customer Contact Center Specialist to join their team. This is a great opportunity for an experienced banking or financial services Contact Center professional who wants to join a close-knit team, take on additional responsibilities, and build a long-term career with a growing organization. This position is part of a small Contact Center team and will serve as a key point of contact for customers. The role goes beyond answering phones and includes supporting customers through phone, email, text, and online banking requests. What You'll Do Provide exceptional customer service and account support through phone, email, text, and digital channels Assist customers with account openings, account maintenance, wires, debit card disputes, and digital banking Handle incoming customer calls and requests while maintaining a high level of professionalism Build strong customer relationships through referrals, outbound calls, sales initiatives, and community engagement Identify opportunities to meet customer needs and connect them with additional products and services Maintain customer confidentiality and follow all banking, compliance, and security procedures Learn and utilize new technology and banking systems Prioritize and manage multiple requests in a fast-paced environment Take on additional responsibilities and contribute to the team as the organization continues to grow What We're Looking For 3-5+ years of Contact Center experience within banking or financial services Strong customer service and written/verbal communication skills Reliable, dependable, and organized Strong time management skills with the ability to prioritize and pivot throughout the day Tech-savvy and comfortable learning new systems Ability to work independently while contributing to a small team Comfortable wearing multiple hats and taking on additional responsibilities Strong work ethic and attention to detail Interested in building a long-term career and growing within an organization #RJADM45

Pay:

$27.00 - $34.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Work from home

Work Location:

In person