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Network / Systems Administrator
Saint Louis, MO
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This position serves as a Supervisory Health System Specialist located within the Health Informatics Service at the VA Saint Louis Medical Center (VASTLMC) in St. Louis, MO. The primary purpose of this role is to serve as the first-line supervisor for staff performing User Role Administration Coordination (URAC) and Training Coordinator/URAC duties in direct support of the facility's federal Electronic Health Record (EHR) program.
Qualifications:
To qualify for this position, applicants must meet all requirements by the closing date of this announcement. You may qualify based on your experience and/or education as described below: Individual Occupational Requirements (IOR)
Undergraduate and Graduate Education :
Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR, Specialized Experience GS-5 and above : Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/ or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. Special Provision for ln-service
Placement:
Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements. Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program In addition to meeting the Individual Occupation Requirement above you must meet specialized experience and/or education as described below: GS-11
Specialized Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: directing user access provisioning, modification, and deprovisioning activities, including submission and tracking of access requests, coordination with the EHRM IO Access Office, and resolution or escalation of complex access issues; providing technical and supervisory direction for training coordination, aligning training requirements and completion records with user roles, access prerequisites, and HPT onboarding; coordinates cross-training requirements and resolves conflicts between training and provisioning processes.
OR, Education:
Successfully completed a Ph.D., equivalent doctoral degree, three (3) full years of progressively higher-level graduate education leading to such a degree, Or LL.M in the related field of the position to be filled (i.e., hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration). The education portion must include courses that demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Education must have been obtained in an accredited college, or university.
NOTE:
Transcripts must be submitted with your application materials. Education cannot be credited without documentation.
OR, Combination:
Combinations of successfully completed graduate level education (beyond a master's degree) and specialized experience as described above to meet total experience requirements. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do to the work of this position (i.e., hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration). GS-12
Specialized Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: developing, implementing, and revising local policies, standard operating procedures, documentation standards, and operational workflows by interpreting national
VHA/EHRM
directives, VISN guidance, and local requirements, including addressing gaps in existing guidance; coordinating URAC activities with facility leadership, service-line managers, IAM, Oracle Health, education and training teams, VISN partners, and national program stakeholders; maintains communication channels, participates in required coordination meetings, and supports management data calls, workload reporting, and program administration.
Preferred Experience:
Experience supervising personnel, directing facility-wide healthcare operations, establishing performance standards, managing multidisciplinary teams, and ensuring program accountability and regulatory compliance. Experience applying advanced analytical and evaluative methods to assess program effectiveness, identify operational risks, conduct root-cause analyses, and develop evidence-based recommendations that influence leadership decisions and improve organizational performance. Experience with VHA user-role administration (URA), including provisioning, deprovisioning, role assignment, access governance, and Identity and Access Management (IAM) processes within Electronic Health Record systems, preferably the Federal EHR (Oracle Health). Experience supporting Electronic Health Record Modernization (EHRM), coordinating with executive leadership, department heads, Super Users, and regional or national stakeholders; interpreting VHA policies; and implementing change management strategies to support workforce readiness, system transitions, and evolving operational requirements. Experience developing operational reports, dashboards, and process improvements using Microsoft Office applications, including Excel, SharePoint, and PowerPoint. Basic working knowledge of SQL/MySQL and a background in health informatics are preferred. There is no educational substitution for the GS-12 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.