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Work Hours:

7:30am - 4:30pm, Monday through Friday, with On-Call rotation schedule.

Pay Scale:

Starting at $45,000 base annually; Plus Benefits Package and Spif Program. Salary based on experience.

Benefits:

We offer a comprehensive benefits package including Full Family Health Coverage with dental and vision; All Major Holidays Paid, PTO Vacation Package, 401K Responsibilities Review & process service billings, invoices, technician timecards, warranty parts, and warranty returns. Proactively contact maintenance customers for scheduling and assist with maintenance reminders and renewals. Assist with service reporting, documentation, filing, and other duties assigned by the Service Manager. Answer incoming calls, assist customers, schedule appointments, and create service/dispatch tickets. Answer incoming calls, assist customers, schedule appointments, and create service/dispatch tickets. Maintain accurate customer information and documentation of ongoing issues and required follow-up. Provide backup support to the Service Dispatcher during breaks, lunch, vacation, and other absences. Assist with the dispatch board, technician schedules, dispatching, schedule changes, routing, and parts ordering. Assist with overnight messages and communication between customers, technicians, dispatch, and management. Qualifications High school diploma or general education degree (GED) Two to Five years related experience and/or training in customer service, call taking, dispatching or project management or equivalent combination of education and experience Experience in HVAC, plumbing, or home service industry is preferred Familiarity with dispatching or scheduling software Proven experience in office management or administrative roles with strong organizational skills Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Familiarity with Service Titan is a plus Excellent phone etiquette and ability to handle multi-line phone systems effectively Strong computer literacy with the ability to learn new software quickly Previous experience in customer service or as a receptionist Demonstrated clerical experience including data entry and billing functions Exceptional time management skills with the ability to prioritize tasks efficiently Join us to be part of a vibrant team dedicated to providing outstanding service while fostering a positive work environment. Your energy and organizational expertise will make a meaningful impact every day!

Pay:

From $45,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

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Find & Apply For Network / Systems Administrator Jobs in Marmora, New Jersey

Service Administrator & Coordinator