IT Generalist
- Montgomeryville, PA 506 Stump Road, Montgomeryville, PA 18936 Position Summary We're looking for an IT Generalist with 5+ years of hands-on IT support experience to serve as the on-site face of IT for our Montgomeryville, PA facility.
This person will own the full range of day-to-day IT needs at the site — from employee onboarding and offboarding to network troubleshooting and server administration — while also being available to assist other PennAero sites remotely as needed. The ideal candidate is a well-rounded generalist who is comfortable wearing many hats: setting up a new hire's laptop one moment, troubleshooting a network switch the next, and administering a server after that. This role requires someone who can work independently and make sound decisions, but who also knows when an issue calls for escalation or a second set of hands. What You'll Do Serve as the primary, on-site point of contact for all IT needs at the Montgomeryville, PA location — the face of IT for the site. Manage the full employee IT lifecycle: onboarding (account creation, hardware provisioning, workstation setup, access assignment) and offboarding (account deactivation, access revocation, equipment retrieval). Troubleshoot and resolve issues across Microsoft 365, Windows desktop and server systems, Active Directory/Entra ID, networking, and core business applications. Administer and maintain on-site servers, including patching, backups, user/group management, and routine maintenance. Diagnose and resolve network issues, including switches, wireless access points, cabling, DNS, DHCP, TCP/IP, and VPN connectivity. Provide hands-on hardware and endpoint support for desktops, laptops, printers, mobile devices, and peripherals. Maintain accurate documentation, IT asset inventory, and knowledge base articles for the site. Assist other PennAero sites remotely with troubleshooting and support as needed, in coordination with corporate IT. Partner with corporate IT, infrastructure, and security teams on projects, upgrades, migrations, and incident response. Work independently to prioritize and resolve day-to-day issues, escalating complex, high-risk, or unfamiliar problems to corporate IT or leadership when appropriate. Identify opportunities to improve processes and the overall IT support experience at the site. Required Qualifications 5-7 years of experience in IT support, systems administration, or a related generalist IT role. Proven ability to independently troubleshoot and resolve a broad range of technical issues, spanning end-user support, server administration, and networking.
Strong knowledge of:
- Microsoft 365
- Windows Server and Desktop Operating Systems
- Active Directory and Entra ID
- Networking fundamentals (DNS, DHCP, TCP/IP, VPN, switches, wireless)
- Server administration (patching, backups, routine maintenance)
- Endpoint provisioning and IT lifecycle management Comfortable working independently with minimal supervision, while knowing when to ask for help or escalate.
Support other sites as needed. Strong written and verbal communication skills. Must be local to 506 Stump Road, Montgomeryville, PA 18936, on-site 4 days with the ability to transition to hybrid one to two days a week. Preferred Qualifications Experience working within an ITSM platform such as ServiceNow, Jira, or ServiceDesk Plus. Endpoint management experience (Intune, SCCM, or similar). Experience supporting multiple sites or a hybrid/distributed workforce. Microsoft certifications related to Windows Server, Microsoft 365, or Azure/Entra. Experience with PowerShell scripting and automation. Familiarity with cybersecurity best practices and endpoint security tools. Work Schedule & Site Requirements Must be local to (or within a reasonable commuting distance of) 506 Stump Road, Montgomeryville, PA 18936. Comfortable working in a manufacturing environment that may include production floors, warehouses, and office spaces, and following all site safety and PPE requirements. Ability to occasionally lift and move IT equipment weighing up to 40 pounds. What We're Looking For A generalist who is equally comfortable helping a new hire get set up and troubleshooting a server or network issue. Someone who takes ownership of the site's IT experience and is proactive about spotting and fixing problems. A self-starter who works well independently but isn't afraid to ask for help or loop in corporate IT when needed. A clear communicator who can explain technical issues to both technical and non-technical colleagues. Success in This Role Success in this position means being the trusted, go-to IT resource on-site at Montgomeryville — someone employees know they can count on for anything from a new laptop to a network outage — while also being a reliable extra set of hands for other PennAero sites when they need support.
Pay:
Up to $90,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance
Work Location:
In person
