Find & Apply For Network / Systems Administrator Jobs in Bremerton, Washington

About Us SwingSetMall.com is a family-owned business that has been selling swing set parts, accessories, and complete play structures online across the USA for more than 20 years. Our business continues to thrive, especially in our niche of selling parts for playgrounds. We operate in a spacious office and warehouse located in Bremerton, WA. We are seeking an honest, reliable, and hard-working Customer Service & Data Entry Assistant to join our small, close-knit team. Most of our employees have been with us for around 10 years, and we are looking for someone who wants to grow with us long-term! Position Responsibilities SwingSetMall.com prides itself on providing excellent customer service. We are looking for someone with a friendly, patient, and outgoing attitude to assist our Customer Service Manager in ensuring our customers receive fast, helpful, and courteous support over the phone, via email, and through live chat.

Key responsibilities include:

Customer Support:

Answer inquiries via phone, email, and live chat regarding products, order statuses, shipping, quotes, tax exemptions, and return processing.

Problem Resolution:

Reach out to customers regarding order updates, handle lost package shipping claims, and patiently diffuse occasional upset customer situations.

Order & Data Processing:

Take phone orders, review sales orders for accuracy, process data entry into our accounting software, and enter tracking numbers.

Administrative & Filing:

Assist with paper and digital filing (invoices, receipts, statements) and hand-write short thank-you notes on order postcards.

Desired Qualifications & Requirements Dependability:

Dependable and punctual attendance is essential.

Communication Skills:

Excellent interpersonal, phone, and written communication skills (spelling, grammar, and punctuation).

Tech-Savvy:

Strong general computer skills, comfortable with data entry, typing, and navigating software. Mac familiarity is a huge plus!

Detail-Oriented & Organized:

High attention to detail to catch errors on invoices and keep digital records structured.

Team Player:

Positive, warm attitude that thrives in a collaborative, drama-free work environment.

Experience:

Background in customer service, filing, or data entry is preferred. Schedule & Hours This is a year-round position with schedule adjustments based on seasonal demand: Slower Season (Sept-Feb): Guaranteed minimum of 30 hours/week (e.g., M/T/Th 11am-4pm, W/F 8am-4pm). Busy Season (March-August): 30-40 hours/week across 5 days (Monday-Friday).

Note:

You will work alongside a primary customer service lead, occasionally covering shifts for vacation or time off.

Compensation & Benefits Pay:

$18.25 per hour (with periodic performance-based raises). Paid Time Off (PTO): Accrues from Day 1 at 1 hour for every 40 hours worked. Accrued PTO can be used for sick leave or vacation after 90 days of employment. Accrual rates increase after 3 and 5 years of continuous service (1.54 hrs/40 hrs worked after 3 years; 2.31 hrs/40 hrs worked after 5 years).

Paid Holidays:

9 paid holidays per year (prorated based on a 40-hour work week)—Thanksgiving Day, Christmas Day, New Year's Day, Martin Luther King Jr. Day, Washington's Birthday (Presidents' Day), Good Friday, Memorial Day, Independence Day, and Labor Day. 401(k)

Match:

Eligible for a 4% 401(k) company match after 1 year of continuous employment. (Please note: Healthcare benefits are not offered for this position). How to Apply Along with your resume, please include contact information and references. Please include a brief note telling us why you would like to work for SwingSetMall.com and why you would be a great fit for this position —it's a great opportunity to show off your writing skills!

Job Types:

Full-time, Part-time Pay:

From $18.25 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

401(k) matching Paid time off Application Question(s): Are you comfortable working in an office and warehouse environment located on-site in Bremerton, WA? How many years of customer service experience (phone, email, or live chat) do you have? Do you have experience with data entry, order processing, or accounting/invoicing software? How comfortable are you using Apple/Mac operating systems for daily office tasks? Please write a brief note (2-4 sentences) sharing why you would like to work for SwingSetMall.com and why you would be a great fit for this position. Are you able to work the slower season schedule of 31 hours/week (M/T/Th 11am-4pm, W/F 8am-4pm) and up to 40 hours/week during the busy season (March-August)? Ability to

Relocate:

Bremerton, WA 98310: Relocate before starting work (Required)

Work Location:

In person