Find & Apply For Network / Systems Support Specialist Jobs in Pomona, California

Schedule :

Monday through Friday - 1:00PM to 5:30PM The Help Desk Technician at Foundation Laboratory provides hands-on and remote support to end users, diagnosing and resolving hardware, software, operating system, application, and network issues. This role will involve following established procedures, documenting work clearly, and using sound troubleshooting skills to identify and recommend solutions when issues fall outside standard procedures. Key Responsibilities Provide hands-on and remote support for desktops, laptops, mobile devices, peripherals, applications, and network connectivity. Diagnosing and troubleshooting hardware, software, operating systems, applications, Wi-Fi, Ethernet, and other technical issues. Provide technical support across Windows, iOS, and Android environments, with the ability to quickly learn unfamiliar operating systems, applications, and technologies. Install, configure, update, and maintain operating systems, applications, hardware, and peripheral devices. Support user accounts, passwords, access issues, Microsoft 365, and related IT services. Follow documented procedures and instructions and identify possible solutions and alternative troubleshooting approaches when standard procedures do not resolve an issue. Document troubleshooting steps, findings, solutions, and relevant details clearly in the ticketing system. Escalate complex or unresolved issues with sufficient troubleshooting information for the next level of support. Maintain a professional, patient, and solution-focused approach when assisting users with varying levels of technical knowledge. Required Skills & Qualifications Hands-on experience troubleshooting hardware, software, operating systems, and network connectivity. Working knowledge of Windows, iOS, and Android devices. Strong problem-solving and troubleshooting skills with the ability to isolate the root cause of technical issues. Minimum 1-2 years of experience in an IT support, helpdesk, or desktop technician role. Ability to learn new technologies, systems, and procedures quickly. Ability to follow technical instructions and established processes while using judgment to suggest practical solutions Experience with maintaining accurate technical documentation. Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, and other common networking concepts. Strong communication skills and the ability to explain technical issues and solutions clearly to end users.

Job Type:

Part-time Pay:

$17.50 - $18.00 per hour

Work Location:

In person