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Senior IT Technician Onsite (Sacramento, CA) Intelligent Technical Solutions - 2.7 Roseville, CA Job Details Full-time $25.81 - $33.17 an hour 6 hours ago Benefits Paid training Wellness program Paid holidays Disability insurance Health insurance Dental insurance Paid time off Parental leave Vision insurance Life insurance Retirement plan Qualifications Endpoint Security Mobile device support IT user and group management Driver's License Cloud service support Productivity software support Desktop (troubleshooting support) Azure AD Networking equipment (troubleshooting support) System deployment Productivity software Desktop administration Mobile devices

Full Job Description Job Description:

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II . We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance: Workstation operating system issues of any kind. Printer issues of any kind. Standard business application support. Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. Basic M365 Administration Basic server issues. Basic networking issues. Answer incoming Quick Fix calls from clients. Participate in an on-call rotation to provide after-hours and weekend support for on-site and remote operations.

Job Qualifications:

Willing to work full-time on-site, either at the company office or client locations as required. Experience with Windows and Mac OS troubleshooting. Minimum two years in Helpdesk support or a similar role. Skilled in application troubleshooting, PC deployments/imaging, and user profile management. Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting. Basic experience with Microsoft Entra Admin Center. Proficient in supporting M365, Office Applications, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. Experience with Managed Service Providers (MSPs) is highly desirable. Active IT Certifications are preferred. Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs:

CSAT:

Scores filled out by clients using the rating system in tickets.

Quality Score:

Assessments performed by the training and quality team.

Utilization:

Hours entered into tickets in the ticketing system. Hours /

Ticket:

Average number of hours entered per service ticket.

First-touch closed:

Tickets completed with one time entry. Compensation Pay rates start at $25.81/hour up to $33.17/hour and vary by experience and location. Benefits Medical Insurance Plan. Dental & Vision. Life Insurance. Disability Coverage. Paid Time Off (starts at 15 days per year). Maternity/Paternity Leave. Paid US Holiday. Retirement Plan. Salary Advancement/Loan. Health & Wellness Program. Company-paid training and certification. Supplemental Life Insurance (Employee-paid). Supplemental Health Plans (Employee-paid).