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Network / Systems Support Specialist
Altamonte Springs, FL
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II Paradigm IT Group Altamonte Springs, FL Job Details Full-time $55,000
$65,000 a year 1 day ago Benefits Opportunities for advancement Qualifications Desktop computer repair Mobile device support IT user and group management Wireless Access Point implementation Equipment troubleshooting Sonicwall Audio systems VLAN Wireless communication system operation Desktop (troubleshooting support) Remote access management Network security appliance implementation Microsoft 365 support Productivity software VPN management Network infrastructure management Desktop administration Telecommunications data network configuration Video conferencing systems operation Mobile devices Full Job Description Paradigm IT Group is an IT MSP, Consulting, Engineering and Service company built on a platform of 20+ years of enterprise-level experience.
From help desk support to special project implementation assistance and Virtual CIO services, Paradigm IT Group, takes a consultative approach to understanding our clients' goals and objectives and customizing the most reliable and cost friendly road map to get them there. The structure of our company is supported by four founding commitment pillars which are: PEOPLE, TECHNOLOGY, INNOVATION and
ACCOUNTABILITY/ TRUST.
We are currently seeking for candidates for an internal IT Network Technician position with the following requirements:
Responsibilities:
Provide technical support and troubleshooting for desktops, laptops, and mobile devices
Install, configure, and maintain operating systems and software applications
Manage user accounts and permissions in Active Directory
Monitor and maintain network infrastructure, including routers, switches, and firewalls
Monitor network performance, troubleshoot connectivity issues, and implement solutions to maintain uptime.
Set up and support VPN connections for remote users
Collaborate with other IT team members to resolve complex technical issues
Assist with the implementation of IT projects and initiatives
Provide excellent customer service to end-users
Experience:
Minimum of 4 years of experience in a similar IT support role
Strong knowledge of desktop support, technical support, and network administration
Strong understanding of TCP/IP, DNS, DHCP, VLAN's, and VPN Technologies
Experience with Windows Server and/or Linux network environments
Experience with Fortinet, Cisco, Ubiquiti, SonicWall, WatchGuard, and MikroTik equipment
Proficiency in troubleshooting hardware, software, and network issues
Experience with VPN setup and configuration
Familiarity with Active Directory management
Familiarity with firewalls, switches, and wireless access point configuration
Knowledge of operating systems such as Windows 10 and macOS
Proficiency in Microsoft Office 365
Experience with SCCM (System Center Configuration Manager) is a plus
CompTIA Network+, CCNA, or equivalent, preferred
Experience supporting Audio/Video conferencing equipment and telephony equipment
Excellent troubleshooting, problem-solving, multi-tasking, and follow up skills
Must have clean driving records and be willing to pass a criminal background check and drug screen.
If you are passionate about technology and enjoy solving problems, we encourage you to apply for this exciting opportunity to advance your career as an IT Specialist.