Find & Apply For Network / Systems Support Specialist Jobs in Collinsville, Illinois

The City of Collinsville is accepting applications for a full-time position as IT Network Technician. Under the direction of the IT Director, the Network Technician will resolve helpdesk tickets, assist the Network Administrator in managing the city's wired and wireless networks and related infrastructure, and manage and assist in projects involving the installation, maintenance, testing, troubleshooting, and repair of IT systems. The Network Technician will be required to respond after-hours and on weekends for IT emergencies in a rotating on-call schedule. Job Responsibilities The duties for this position include, but are not limited to: Resolves helpdesk tickets for city users Assists on projects with organizational scope and impact Assists in cybersecurity efforts to secure the city's IT infrastructure, network, applications, resources, and data Participates in the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and policy changes Participates in research and development initiatives and aids in the implementation of new technologies Performs troubleshooting on diverse software applications and hardware systems for city users Troubleshoots and resolves complex problems involving network hardware, systems, or applications Manages IP addressing, DHCP scopes/reservations, and DNS records Operates network monitoring, logging, and alerting tools; produces routine reports; escalates issues as needed Maintains configuration backups and device firmware/patch levels; assists in planning lifecycle replacements Supports emergency operations as directed during incidents; follows documented incident response plan and disaster recovery plan Coordinates with vendors and carriers; creates and tracks support tickets Configures and maintains switching, VLANs, inter-VLAN routing, and access controls; documents port standards Deploys and tunes wireless networks (AP placement, RF/channel/power planning); monitors SSID performance Provides technical assistance, testing, and maintenance for IT systems Supports FOIA and legal responses by exporting relevant records, logs, or configurations at the direction of the Network Administrator or the IT Director Maintains and updates record keeping systems; documents projects; authors and maintains written instructions for other IT staff and end users Coordinates, maintains, and enters applicable records such as but not limited to user account information; folder, network, or application permissions; access control levels Performs or assists with the installation, configuration, and maintenance of city IT equipment including but not limited to racks, servers, firewalls, switches, access points, computers, desk phones, mobile devices, scanners, copiers, printers, and related equipment. Pursues new knowledge and skills with respect to technology, equipment, applicable laws, regulations, standards, and/or systems with relevant education, training, and/or certifications Provides new user onboarding training in coordination with the HR department as needed Qualifications Candidate must possess at least an Associate degree in Computer Science, Information Science, Management Information Systems, or a similar field. Candidate must possess at least 2+ years' experience supporting enterprise computer networks and systems Relevant IT certification(s) strongly preferred A combination of education, relevant experience, and relevant certifications will be considered Candidates must pass a criminal background investigation and have a valid driver's license Salary and Benefits Salary range is $54,537.60 to $60,216.00 per year, depending on qualifications. This position is hourly, eligible for overtime and compensation time The City of Collinsville offers a comprehensive benefits package, which includes health, dental, vision, and prescription 100% funded by the City for single coverage. Payment for opting out of City Health Insurance Pension is with the Illinois Municipal Retirement Fund (IMRF) system Disability benefits with IMRF Student Loan Forgiveness Vacation Time, 1 Personal Day/year, and 12 Sick Hours/Month Tuition Reimbursement Opportunities 11 Paid Holidays To view more of our benefits please visit: https://www.collinsvilleil.org/departments/employee-benefits Deadline To receive full consideration, applications are due by Tuesday, September 29th, 2026.