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SUPPORT TECHNICIAN
Job Description
SUPPORT TECHNICIAN
Nelson County Schools
District Wide - Bardstown, Kentucky This job is also posted in The Nelson County Schools
Job Details
Job ID:
5913902
Application Deadline:
Posted until filled
Posted:
Yesterday
Starting Date:
Immediately
Job Description
JOB TITLE
SUPPORT
TECHNICIAN
REPORTS TO
CHIEF
INFORMATION OFFICER
SALARY
SCHEDULE/GRADE
SALARY
LEVEL 6 + ADMIN STIPEND LEVEL 0
CONTRACTED
DAYS AND/OR HOURS
UP
TO 240 DAYS, UP TO 8 HOURS PER DAY
EXEMPT STATUS
EXEMPT
JOB
CLASS CODE
7504
POSITION
CLASSIFICATION
CLASSIFIED
PROFESSIONAL
DATE
APPROVED
4/21/2026
QUALIFICATIONS
Experience supporting users in an IT helpdesk environment
Two years of responsible information technology services preferred.
Bachelors Degree Required
POSITION SUMMARY
Responsible for the management and performance of the district wide Local Student Helpdesk initiative. Perform a variety of skilled and technical duties related to the installation, repair, alteration and maintenance of computers, printers and other peripheral equipment Efficiently complete assigned tickets from the help desk queue; Communicate unresolved tickets to the Help Desk Coordinator; Assist with technology department projects.
DISTRICT AND SCHOOL PRIORITY ALIGNMENT
Align actions with district and school values and core priorities. Evaluated based on the efficacy of aligned actions.
PERFORMANCE RESPONSIBILITIES
Oversees district wide Local Student Helpdesk initiative
Provide phone and onsite support to users for a variety of technical issues.
Complete help desk tickets as assigned.
Run AV and network cables.
Perform IOS troubleshooting.
Troubleshoot network connectivity issues.
Participate in the diagnosis, maintenance, and repair of District technology devices and equipment.
Lead Student Technology Workers (Approximately 4 people)
Demonstrate a commitment to professional growth.
Demonstrate punctuality and regular attendance. Maintain appropriate professional appearance.
Adhere to the appropriate code of ethics.
Perform other duties as assigned by Superintendent or designee.
KNOWLEDGE AND ABILITIES
Basic understanding of Active Directory.
Basic knowledge of Group Policy.
Basic knowledge of G Suite
Ability to install and configure Windows 10.
Ability to install Microsoft Office.
DHCP and DNS.
Basic network and routing concepts.
Ability to prioritize help desk tickets.
Strong communication and organization skills.
Read, interpret and apply detailed and technical written and oral instructions.
PHYSICAL DEMANDS
Work is performed while standing, sitting and/or walking. Requires bending, squatting, crawling, climbing, and reaching. Must have an adequate range of motion in the upper extremities. Persons performing service in this position classification will exert 50 pounds of force frequently to lift, carry, push, pull, or otherwise move objects. Requires the ability to communicate effectively using speech, vision and hearing.
Position Type:
Full-Time
Job Requirements