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Job Description

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Job Description

Job Description

Position would require the candidate to be a W2 employee of Donatech.

US Citizenship Required.

• Monitors network management system and engages telecom providers to drive restoral efforts.
  
• Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.
  
• Solves systems and network problems/questions with limited scope and complexity.
  
• Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
  
• Identifies resolutions of routine technical queries from client CAS customers and CAS Business Units.
  
• Takes guidance from other team members or management to resolve less routine issues.
  
• Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.
  
• Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.
  
• Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.
  
• Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.
  
• Participates in network solutions design and configurations.
  
• Analyzes issues and provides customers with guidance to resolve problems, THIS

INCLUDES GREAT FOCUS AND ATTENTION TO DETAILS

• This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.
  
• Strong Customer Service skills
  

EFFICIENT AT MULTITASKING. THIS INCLUDES TAKING ON MULTIPLE RESPONSIBILITIES, PRIORITIZING AND DELEGATING

• Candidate will be required to train on three all NOC (3) positions, Transport, DataLink, Applications in 4-6 months. These positions will be trained one by one from a span of 3 weeks to a month and a half.
  1. Transport
• Continuous monitoring from the core to the edge, for all ARINC Global Network components, including all routers, switched, firewalls, circuits, etc.
  2. DataLink
• Continuous monitoring of the ground station/radios and central processing systems that make air to ground datalink communications possible.
  3. Applications
• Continuous monitoring of the central channels, connected to routers, which facilitate the daily flow of millions of messages.
  
• This position is for MID Shift 11:00pm to 7:30am
  

Required Qualifications:

• Network+ Certification
  
• Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.
  
• Knowledge and understanding of

ITIL/ITSM

concepts and practices.

• Experience troubleshooting Cisco devices.
  
• Experience with

HSRP/BGP

routing protocols.

• This position requires AA/AS degree or other 2-year post high school training with a minimum of 1-2 years of relevant experience OR
  
• HS Diploma/GED with 2 years of experience
  

Preferred Qualifications:

• CCNA Certification
  
• Knowledge of Remedy, Netcool, Office 0365, ServiceNow