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Now viewing: Ticket Coordinator
CG
Cencore Group
Ticket Coordinator
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Job Description
Job Requirements Fort Meade, MD Top Secret/SCI Full Scope Polygraph Career Level not specified Salary not specified Join Premium to unlock estimated salaries Job Description Description CenCore is seeking a Ticket Coordinator to support the management, prioritization, assignment, and follow-up of dedicated ticket queues at Fort Meade, Maryland. This on-site role helps ensure end-user concerns are routed to the appropriate technical resources while service levels and objectives are maintained. The Ticket Coordinator monitors queue activity, facilitates workload-based resource allocation, and ensures related tickets are properly connected to parent incidents through resolution. This is a Level 0 pipeline role requiring one year of relevant customer service, administrative, communications, or project coordination experience and an active TS/SCI Full Scope Poly clearance. Key Responsibilities Monitor dedicated ticket queues and assign tickets to appropriate resources for troubleshooting and resolution. Prioritize queue activity to support timely ticket handling and service-level performance. Track dedicated queues to help ensure SLAs are maintained. Route out-of-scope tickets to the Service Desk or other appropriate teams. Ensure associated tickets are linked to the correct parent ticket. Perform follow-up once incidents are resolved to support proper ticket closure and continuity. Facilitate resource allocation based on workload and ticket assignment needs. Communicate clearly in a high-stress environment while supporting end-user concerns.