Find & Apply For Network / Systems Support Specialist Jobs in Sterling Heights, Michigan

Level 1 Technician N2M Technology - 3.8 Sterling Heights, MI Job Details Part-time From $20 an hour 3 hours ago Qualifications Computer operation Customer communication Teamwork Customer relationship building Client rapport building High school diploma or GED Attention to detail Client retention Computer hardware Full Job Description N2M Technology is a technology security company whose goal is to bring enterprise-level IT services to all businesses, regardless of size. Our core focus is driven by passion, empowering people to improve their lives, by designing, building, and managing IT environments our clients can depend on. Founded in 2012, N2M Technology supports small and mid-sized businesses with comprehensive technology solutions, including day-to-day cybersecurity, help desk support, network and wireless security, phone system installation and maintenance, perimeter security through door access and security cameras, and structured cabling. We take pride in doing the right thing, putting customers first, and building long-term, trust-based relationships. Candidate Profile The ideal candidate is self-motivated, highly detail-oriented, and customer-focused. This role requires excellent face-to-face communication and interpersonal skills, as you will be working directly with clients in their offices and environments. You must be dependable, professional, and capable of building strong client relationships during on-site visits. A positive, helpful attitude and the ability to remain calm and professional under pressure are essential expectations of this position. Specific Job Duties This is an hourly position. Conducting on-site computer deployments, installations, and system configurations for clients Managing hardware setup, software installation, and device provisioning at customer locations Providing professional, face-to-face technical support and troubleshooting during client visits Performing Tier 1 technical troubleshooting and problem diagnosis for hardware and software issues Assisting with network connectivity, printer setup, and peripheral device configuration Documenting installation and deployment activities thoroughly for records and follow-up Communicating professionally with clients to understand their needs and provide solutions Escalating complex technical issues to Level 2 or higher-tier technicians when needed Maintaining equipment inventory and tracking deployed assets Ensuring a positive client experience during all on-site interactions Preferred Skills Clear communication and professional demeanor, especially in face-to-face interactions Strong troubleshooting and problem-solving abilities Strong work ethic and service-oriented mindset Excellent interpersonal and customer service skills High attention to detail and ability to follow through consistently Positive attitude and ability to remain calm and professional under pressure Basic knowledge of Windows operating systems, hardware components, and networking concepts Willingness to travel to client sites and work in varied environments Job Requirements High school diploma required; post-secondary degree or IT certification preferred Previous experience in on-site technical support, field service, or help desk is an advantage Reliable personal vehicle required for traveling to client locations Ability to work in a fast-paced, team-oriented environment Comfortable working independently at client sites while maintaining communication with the team

Pay:

From $20.00 per hour

Work Location:

In person