Find & Apply For Network / Systems Support Specialist Jobs in Gastonia, North Carolina

Superior Plumbing is seeking a motivated Call-by-Call Manager to support our field technicians and help ensure every customer receives clear communication, quality service, and the right solutions for their home. In this role, you will work closely with technicians throughout the day, helping them prepare for calls, stay organized during appointments, communicate solutions effectively, and follow through on next steps. You will be an important resource for technicians and a key part of delivering an excellent customer experience. What You'll Do Support plumbing technicians before, during, and after service calls Review job details, customer history, photos, videos, and technician findings to help guide each call Communicate regularly with technicians about job progress, customer needs, and recommended next steps Help technicians organize and present clear repair and replacement options to customers Provide coaching, feedback, and practical support to help technicians improve their communication, process, and performance Help ensure all decision-makers are included when solutions are presented Assist with call closing, scheduling, financing conversations, project handoff details, and follow-up when needed Coordinate with office and installation teams to keep jobs moving smoothly Identify coaching opportunities and recognize strong performance What We're Looking For Plumbing experience is preferred, but not required Management, coaching, dispatch, sales, customer service, or field-service experience is a plus Strong communication skills and the ability to build trust with technicians Comfortable working in a fast-paced environment and managing multiple priorities Detail-oriented, organized, and able to follow through A positive, solution-focused attitude and willingness to learn Ability to give clear, respectful feedback and help others succeed Benefits 401(k) with company match after 90 days of employment Two weeks of paid time off after 90 days of employment Health, dental, and vision insurance with a 50% company contribution after 90 days of employment If you enjoy supporting a team, solving problems, and helping technicians deliver their best work, we would love to hear from you.

Pay:

$18.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person