Find & Apply For Network / Systems Support Specialist Jobs in Gibbsboro, New Jersey

About ProCat ProCat Distribution Technologies provides warehouse management software and technology solutions designed specifically for foodservice and convenience distribution companies. Our solutions help distributors improve warehouse efficiency, inventory accuracy, order fulfillment, and overall operational performance. We partner closely with our customers to implement practical, reliable technology that supports their day-to-day warehouse operations. Position Overview ProCat is seeking a hands-on, customer-focused WMS Installation Specialist to install, configure, test, and support our warehouse management software and related technology at customer facilities throughout the United States. In this role, you will work directly with customers to install ProCat solutions, prepare warehouse environments for startup, and help ensure a smooth transition to our technology. You will collaborate with ProCat's implementation, sales, and support teams to deliver successful customer deployments. This position is ideal for someone who enjoys technology, problem-solving, working directly with customers, and traveling to different locations to see projects through to completion. Key Responsibilities Software Installation & Implementation Install, configure, and test ProCat warehouse management software and associated applications at customer locations. Assist with the setup and deployment of warehouse technology, including mobile computers, barcode scanners, printers, and related hardware. Validate system functionality and confirm that software and equipment are operating as expected before startup. Support customer go-live activities to help ensure a successful transition to ProCat solutions. Evaluate customer site readiness, including wireless network connectivity, hardware preparation, and equipment availability. Troubleshoot software, hardware, connectivity, and configuration issues, escalating complex problems when necessary. Travel & Field Responsibilities Travel approximately 75% of the time to customer locations, primarily to support on-site implementations and startups. Expect 95% of travel to be domestic USA travel. During installations, maintain a flexible schedule to accommodate project demands, including varied work hours and occasional extended days. Manage travel schedules and prepare for customer visits to ensure implementation activities are completed efficiently. Qualifications 1-3 years of experience in software implementation, IT support, technical installation, field service, or a related role preferred. Experience with warehouse management systems (WMS), inventory management, barcode scanning technology, wireless networks, or distribution operations is a plus. Strong technical aptitude and the ability to learn new software applications and hardware systems. Experience troubleshooting computers, mobile devices, printers, network connectivity, or related technology. Ability to follow technical procedures, diagnose problems, and work through issues methodically. Strong communication and interpersonal skills, particularly when working directly with customers. Excellent organizational skills and the ability to manage multiple tasks in a project-based environment. Ability to work independently while collaborating effectively with a broader team. Willingness and ability to travel approximately 75% of the time. Bilingual in English and Spanish is a plus.

Pay:

$70,000.00 - $80,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person