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Preferred Business Systems, Inc

Network & VoIP Support Technician

Pay: $50,000/yr

Posted: 3 weeks ago

Location: Hanover, NJ (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 10/19/2026

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Job Description

Description:

Preferred Business Systems | New Jersey | Full-Time About the Role Preferred Business Systems is looking for a technically sharp support technician to bridge our Copier and MSP/IT divisions. This person will keep our VoIP environment running smoothly, configure and troubleshoot network-connected Ricoh devices, support field technicians, and work directly with customers and their IT teams to resolve connectivity issues. Key Responsibilities Manage and support VoIP services, including user setup, phone provisioning, call routing, number porting, and troubleshooting. Configure Ricoh copiers for network printing, scanning, scan-to-email, and other network functions. Install, configure, and support software solutions associated with Ricoh multifunction devices. Manage and troubleshoot the EKM DCA device monitoring software. Assist field technicians with network, printing, scanning, and software-related issues. Work directly with customers and their IT departments to troubleshoot network and connectivity problems. Assist with new installations, customer migrations, and technical project planning.

Requirements:

Qualifications 1-3+ years of hands-on experience with networking (TCP/IP, DNS, DHCP, basic switch/router troubleshooting). Experience with VoIP systems (provisioning, call routing, number porting) strongly preferred. Familiarity with copier/MFP network configuration (Ricoh experience a plus) or willingness to learn quickly. Comfortable working both independently and alongside field technicians and customer IT staff. Strong communication and customer-facing troubleshooting skills. Valid driver's license; some local travel to customer sites may be required.

Compensation Base salary:

$50,000/year

Benefits

Dental Insurance