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Network / Systems Support Specialist
Mount Laurel Township, NJ
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About KME KME Technology Solutions is a managed service provider headquartered in Mount Laurel, NJ, supporting organizations across South Jersey, Delaware, and the Philadelphia metro area. Our clients include healthcare and dental practices, nonprofits, and local government — organizations that depend on us to keep their people productive and their data secure. We're a small, hands-on team, and every engineer here has a direct impact on our clients and our growth. The Role We're looking for a Systems Engineer who is comfortable owning endpoints, servers, and networks end to end. You'll support KME's full client base, with a significant share of your time dedicated to one of our largest managed accounts, a multi-site nonprofit organization.
This is a field-first role:
you'll spend most of your week at client locations, solving problems in person and building relationships with the people you support. Travel & Work Location Travel up to 5 days per week. You'll travel to client sites anywhere in our service area, from Dover, DE to Trenton, NJ, including the Philadelphia metro and South Jersey. Typically onsite. In most weeks, you will be working at a client location. Remote when not dispatched. On days when no onsite dispatch is required, you'll have the opportunity to work remotely. Reliable transportation. A valid driver's license, clean driving record, and reliable personal vehicle are required. What You'll Do Provide Tier 2 support for endpoints, servers, and network infrastructure across multiple client environments Serve as a primary onsite and remote resource for a large multi-site nonprofit client Administer Windows Server, Active Directory, Group Policy, DNS, and DHCP Manage Microsoft 365 tenants, including Exchange Online, Entra ID, Intune, Teams, and SharePoint Configure and troubleshoot Fortinet FortiGate firewalls, VPN (IPsec and SSL), switching, VLANs, and wireless Support VMware vSphere environments, including host and VM maintenance Deploy, image, patch, and secure Windows endpoints using our RMM platform (NinjaOne) Monitor and respond to alerts, backup failures, and security events; remediate or escalate as needed Work tickets through to resolution with clear notes and timely client communication Document configurations, procedures, and client environments in IT Glue Contribute to projects such as server migrations, network refreshes, VPN migrations, and M365 rollouts What You Bring 3+ years of hands-on IT experience in a systems or network support role (MSP experience strongly preferred) Solid working knowledge of Windows Server and Active Directory Experience administering Microsoft 365 and Entra ID Practical networking skills: TCP/IP, routing, VLANs, VPN, firewall policy, and wireless Experience with virtualization (VMware preferred) Strong troubleshooting instincts and the ability to work independently in the field Professional, client-facing communication skills; comfortable explaining technical issues to non-technical users Valid driver's license, clean driving record, and reliable transportation Nice to Have Fortinet NSE certifications or hands-on FortiGate / FortiClient experience Cisco Meraki experience CompTIA Network+ or Security+, CCNA, or Microsoft certifications (MD-102, MS-102, AZ-104) Experience with NinjaOne, IT Glue, or similar RMM and documentation platforms Experience supporting healthcare, dental, nonprofit, or government environments, including HIPAA awareness