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Technology
Network / Systems Support Specialist
Tigard, OR
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Hybrid On-site IT Technician ThyTech Computers, Inc. Tigard, OR Job Details Full-time $50,000 - $62,000 a year 8 hours ago Benefits Health insurance 401(k) Paid time off Work from home Parental leave 401(k) matching Professional development assistance Flexible schedule Qualifications Microsoft Windows Server Computer operation In-person customer service Direct client contact Windows Driver's License Computer hardware Driving Customer support ticket management Resolving technical support tickets Network cable Associate's degree Mobile devices Full Job Description ThyTech Computers is looking for a friendly and detail-oriented individual to add to our team as an Hybrid On-site IT Technician. This position will reflect our company, and the best candidate will be a personable, presentable and confident presence with a strong desire to complete tasks with accuracy and efficiency. As a Managed Service Provider (MSP), ThyTech Computers supports the IT environments of a variety of businesses. The environments can vary in terms of size and complexity. As such, the pace and demands can maintain a high level. While this position does not require extensive technical skills, a familiarity and comfort with business-grade computers and peripherals is needed. Likewise, a basic understanding of IT environments is helpful i.e., servers (on premise and/or cloud hosted), network devices (firewalls, switches, wireless, etc.), workstations and cloud based services (Microsoft365, Google, Azure).
Job Requirements:
Some hands-on IT-related work (formal education and/or certifications a plus) Highly proficient with Windows-based desktops, laptops and mobile devices. Familiarity with Apple and Android devices is also plus. Ability and willingness to individually lift up to 30lbs as needed. Capable of working from a ladder or lift (mounting network hardware). Legal authorization to work in the U.S. Current Driver's License. Ability to track and record work completed within a ticketing system in a clear and concise way. Well-maintained and insured personal automobile. Ability to work from home in a quite space with internet. Attributes Required High attention to detail and willingness to adhere to checklists Personable, presentable and confident presence with our clients Strong commitment to adhering to process and procedures Articulate in both verbal and written communications, internally and with clients. Job Responsibilities Stage and prepare computers for remote automated build or onsite manual build via checklist Assist with final data migration of built computers and position workstation including computer setup, peripheral setup and cable management Relocate hardware such as workstations, printers, and network related systems. Track and respond to tickets via a Ticketing System. Record and document a wide variety of changes made while performing support. Provide On-Site support for Remote Engineers. Other Considerations This position reports to the Service Team Lead and is intended to be a full-time position (with standard benefits to be discussed). Work hours will be variable between 7AM - 5PM Monday thru Friday on a set schedule of your desire. This position is 60% mobile and/or at client site and 40% remote from home. You will be reimbursed for mileage (at then current IRS rate), parking and tolls on a monthly basis. Upon applying, you may be requested to complete a variety of questionnaires to measure skills, business acumen, personality and capability for growth. Upon extension of offer, you may be requested to complete a background check.
Job Type:
Full-time Pay:
$50,000.00 - $62,000.00 per year
Benefits:
401(k) 401(k) matching Flexible schedule Health insurance Paid time off Parental leave Professional development assistance Application Question(s): Reliable transportation during set work hours. For on-site and tech emergencies.
