Find & Apply For Network / Systems Support Specialist Jobs in Longview, Texas

MOUNTAIN, Ltd is seeking a NOC Technician ! This position will report to either the Longview TX office or the Charlotte, NC office.

JOB PURPOSE

Reporting directly to the NOC Manager/Supervisors, the NOC Technician will be responsible for level 1 troubleshooting directly with customers, field technicians, carrier service providers and escalate to NOC Engineers, as necessary.

REPONSIBLITIES

Monitor all of company's network services and devices in a 24/7 environment. Troubleshoot network (Data & Voice) incidents in a timely fashion Prioritize network issues by severity levels and escalate to NOC Engineers/Management as necessary Resolve customer incidents via Phone or Email Maintain status updates to internal and external customers until incidents are resolved Provide accurate documentation for each incident Perform various steps to verify trouble status and coordinate with Field Operations Adhere to SLA and MTTR policy's and standards.

SKILLS / QUALIFICATIONS

Must have good customer service and organizational skills Networking experience in a NOC or Enterprise support role Experience with LAN/WAN technologies in an IT environment Experience with network monitoring tools Must have experience with Voice, Data, Microwave Experience with telnet, SSH, RDP, and CLI interfaces Able to work in a high stress environment, as a team player and at times with no supervision Willing to be part of the main support during natural disasters Strong analytical thinker to gather information and prioritize severity levels Willingness to learn new technologies with minimal management

EDUCATION / CERTIFICATIONS

High school or equivalent; BA/BS preferred 3 or more years of hands-on experience in a related field preferred Shape the future. Summit success. Join our team and become part of a legacy that has been at the forefront of engineering excellence since 1979. #M4