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Now viewing: Help Desk Representative- Part Time
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Action Target
Help Desk Representative- Part Time
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Job Description
Who is Action Target? Action Target has the creativity and drive to develop innovative new firearms training technology, the experience to properly apply that technology to solve todays training problems, and the dedication to provide the best ongoing service and support in the industry!
What is in it for you?
Flexible Part Time positionA pretty cool industry where you will get to work with and interact with some cool peopleCompetitive wages- We look at the market to ensure we pay our employees what they are worth!
A chance to grow in a positive working environment with an outstanding team and make a differenceIndustry Perks- As a community of outdoor and shooting enthusiasts, we are passionate about our gear. Working with our industry partners we have obtained discounts for our employees on firearms, targets, optics, range passes, and many other products.
What will you be doing?
As a member of the IT team, you will install, configure, test, deploy, maintain, troubleshoot, and support hardware and software for the organizations LAN and WAN users in a mixed Windows & Linux environment. May assist in network modeling, analysis, planning, security, and coordination between network and data communications hardware and software. May perform necessary maintenance to support systems availability.
Some of your day-to-day tasks?
Maintain and administer computer systems and related computing environments including computer hardware, systems software, application software, hosted software, and all configurationsPerform data backups and disaster recoveryDiagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Configure, monitor, and maintain desktop applicationsConfer with system users about how to solve existing system problemsAnalyze equipment performance records to determine the need for repair or replacementUser provisioning for network and telecom systems, and internal and external software systems including email.
Gather data about customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirementsAssist in documenting and implementing IT policies and proceduresWhat do you need to be able to do?
Technical Aptitude Ability to comprehend complex technical topics and specialized informationWorking Under Pressure Ability to complete assigned tasks under stressful situationsAction Target is proud to be an equal opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
What is in it for you?
Flexible Part Time positionA pretty cool industry where you will get to work with and interact with some cool peopleCompetitive wages- We look at the market to ensure we pay our employees what they are worth!
A chance to grow in a positive working environment with an outstanding team and make a differenceIndustry Perks- As a community of outdoor and shooting enthusiasts, we are passionate about our gear. Working with our industry partners we have obtained discounts for our employees on firearms, targets, optics, range passes, and many other products.
What will you be doing?
As a member of the IT team, you will install, configure, test, deploy, maintain, troubleshoot, and support hardware and software for the organizations LAN and WAN users in a mixed Windows & Linux environment. May assist in network modeling, analysis, planning, security, and coordination between network and data communications hardware and software. May perform necessary maintenance to support systems availability.
Some of your day-to-day tasks?
Maintain and administer computer systems and related computing environments including computer hardware, systems software, application software, hosted software, and all configurationsPerform data backups and disaster recoveryDiagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Configure, monitor, and maintain desktop applicationsConfer with system users about how to solve existing system problemsAnalyze equipment performance records to determine the need for repair or replacementUser provisioning for network and telecom systems, and internal and external software systems including email.
Gather data about customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirementsAssist in documenting and implementing IT policies and proceduresWhat do you need to be able to do?
Education:
3rd or 4th year student actively pursuing a degree in an IT or related fieldExperience:
3 months related experienceComputer Skills:
Foundational knowledge in Windows and Linux, VOIP, storage and TCP/IP, Understanding of ITIL practicesWindows installation and configuration Windows operating system and applications installation and configurationMicrosoft Active Directory Support and maintain Microsoft Active DirectoryLinux Basic proficiency in LinuxCommunication skills Ability to communicate effectively with customers both verbally and in writing. Must demonstrate competency in writing emails, letters, and documentsCustomer Oriented Ability to take care of the customers needs while following company proceduresDetail Oriented Ability to pay attention to the minute details of a project or taskHonesty / Integrity Ability to be truthful and be seen as credible in the workplaceProblem Solving Ability to find a solution for or to deal proactively with work-related problemsReliability Dependable and trustworthySelf-motivated Ability to be internally inspired to perform a task to the best of one's ability using his or her drive and initiative.Technical Aptitude Ability to comprehend complex technical topics and specialized informationWorking Under Pressure Ability to complete assigned tasks under stressful situationsAction Target is proud to be an equal opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Benefits
- Dental Insurance