Find & Apply For Network / Systems Support Specialist Jobs in Springfield, Virginia

To strengthen our Local IS team, we are looking for an IS Support Specialist ROLE The IT Support Engineer is responsible for delivering high-quality end-user support services to ensure a secure, reliable, and efficient IT environment. This role focuses on on-site and service desk support, endpoint lifecycle management, and user satisfaction, while actively contributing to continuous improvement initiatives. The position includes hands-on responsibility for Microsoft Intune and Windows Autopilot, supporting modern device management, provisioning, compliance, and security across corporate endpoints. You will be responsible for the following tasks: End-User Support & Operations Provide on-site and remote technical support for laptops, desktops, printers, mobile devices, and videoconferencing systems

Install, configure, maintain, monitor, and troubleshoot end-user hardware and software

Escalate incidents and service requests according to agreed SLA's.

Coordinate with internal teams to resolve technical issues.

Maintain accurate asset and configuration records (CMDB)

Provide VIP and sensitive support requests following company governance Service Desk Responsibilities Act as a single point of contact for IT incidents and service requests

Log, categorize, prioritize, and resolve incidents using the ticketing system

Perform first-level diagnostics and resolve issues at first contact when possible

Monitor high-priority tickets and communicate status to users

Manage end-user communications related to outages and maintenance Microsoft Intune & Autopilot Responsibilities Manage corporate endpoints using Microsoft Intune

Configure and maintain Windows Autopilot profiles for zero-touch provisioning

Deploy applications, security policies, and compliance configurations

Monitor and remediate non-compliant devices

Support device lifecycle management including provisioning and decommissioning Infrastructure & Systems Monitoring Responsibilities Ensure camera system hardware is operational and performing optimally at all times

Monitor, maintain, and escalate issues related to camera system hardware failures

Perform backup monitoring and ensure successful backup and recovery operations

Support backup restoration and recovery activities as required

Monitor Uninterruptible Power Supply (UPS) systems and escalate alerts or failures End-User Education & Continuous Improvement Create and maintain user documentation and knowledge base articles

Participate in user satisfaction surveys and improvement initiatives

Contribute to continuous service and process improvements Project Support Participate in IT projects as an end-user services subject matter expert

Support device rollouts, migrations, upgrades, and go-live activities

Assist with testing, documentation, and user readiness activities PROFILE Strong customer service and communication skills

Ability to prioritize and resolve issues efficiently

Team collaboration and coordination

Continuous learning mindset

Results-driven and accountable

Strong knowledge of Microsoft Windows client and server operating systems, Office 365 applications suite.

Advanced knowledge of personal computers (Dell and Apple), Local Area and Wireless network, Virtual Private Network, telecommunications systems to include VoIP, voice mail and cell phones.

Knowledge of virtualization platforms VMware and Hyper-V

Knowledge of backup and Recovery solutions such as Veeam Knowledge of physical network operations, patch panels, network switches

Cisco Call Manager and network administration, ip networking, vlans, firewalls

Bachelor's degree in Computer Science or Secondary education and computer certification and/or specialized vocational training required.

ITIL foundation certification required

Minimum 5 years of experience in IT operations and support required.

JOIN US:

Our success comes from our highly skilled and talented employees

Respectful entrepreneurship and a long-term vision are key for success Our people contribute to a more secure world Diversity at all levels of an organization is a strength

Annual Salary Range:

$75,000-$85,000 annually SICPA Securink Corporation is committed to making its electronic and information technologies accessible to individuals with disabilities by meeting or exceeding the requirements of Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. If you are a qualified individual with a disability or are a disabled veteran, and are unable or limited in your ability to use or access our Careers site as a result of your disability, you have the right to receive assistance in completing the application process. To request an accommodation, please click here.

SICPA Securink Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, protected veteran status, or disability status. For more information on or to view our EEO policy, please contact Human Resources. EEO