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IT Operations Technician I
Job Description
IT Operations Technician I
PDS Tech, Commercial Inc.
•
Apple Grove, West Virginia
•
PERMANENT
Updated 08/27/2026
Job Description
Job Summary
Keep Manufacturing Connected—One System at a Time
PDS Tech Commercial is Partnering with a Leader in the Steel Industry to hire an IT Operations Technician to help Power the Backbone of Steel Manufacturing
Location:
Apple Grove, WI Schedule:
1st shift 8am to 5pm
Pay Rate:
$30.00 to $34.00/hour
PDS Tech Commercial is seeking a motivated IT Operations Technician to support day-to-day technology operations for a leading company in the steel industry. If you enjoy hands-on IT work, solving problems, and supporting users in a fast-paced industrial environment, this role offers a chance to make a real impact where technology meets manufacturing.
Role Summary & Impact
As an IT Operations Technician, you'll play a vital role in keeping systems, devices, and infrastructure running smoothly across the local division. Your work directly supports employees, operations, and safety by ensuring reliable access to technology, applications, and equipment that power critical steel production and business processes.
What You'll Do (Day-to-Day Responsibilities)
Provide technical support via phone, email, chat, ticketing systems, and in person
Support both onsite employees and remote locations
Install, configure, test, and support IT infrastructure and business applications
Order, deploy, track, and manage inventory of new, used, and loaner IT equipment
Troubleshoot and maintain computers, laptops, phones, printers, servers, conference room A/V, digital signage, access control systems, and network devices
Create and maintain user accounts and group memberships
Procure, configure, distribute, and support mobile devices
Assist with software installation, licensing, and troubleshooting
Create and maintain technical documentation
Participate in IT projects and perform additional duties as assigned
Rotate through on-call IT support, including evenings and weekends as needed
Safety is a core value. All employees are expected to initiate, lead, and uphold safety policies, procedures, and housekeeping standards at all times.
Required Qualifications
Minimum 1 year of technical experience supporting users with computers/laptops, desk phones, mobile phones, and printers
IT-related associate degree, or an equivalent combination of education and experience
Ability to travel as needed to support other divisions
Willingness to work weekends and nights as required
Strong troubleshooting, communication, and customer service skills
Preferred Qualifications (Nice to Have)
Experience with MS Windows, Office 365, and mailbox setup
Experience assembling, upgrading, and troubleshooting computer hardware and peripherals
Experience supporting network equipment, conference room A/V, and security systems (cameras, badges)
Familiarity with workstation imaging and MDM solutions (e.g., Microsoft Intune)
Prior experience in a heavy industrial or manufacturing environment
Helpdesk or customer support experience
Certifications or knowledge including:
AZ-900
MD-102 Endpoint Administrator Associate
Microsoft Intune fundamentals
Experience with PowerShell, cloud migration, Microsoft ADO, or Agile methodologies
Why Join Us?
Be part of a team supporting a major leader in the steel industry
Hands-on exposure to diverse technologies in a real-world industrial environment
Strong culture of safety, teamwork, and dependability
Opportunities to build technical skills and grow your IT career
Work with supportive IT partners who value innovation and continuous improvement
Make a visible impact supporting operations that truly matter
Ready to Build Your IT Career?
If you're dependable, customer-focused, and eager to grow your skills in a dynamic industrial setting, we want to hear from you.
Apply today to join PDS Tech Commercial and help support the technology behind modern steel manufacturing.
Pay Details:
$30.00 to $34.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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