PERMANENT

\nUpdated 08/2026\nJob Description\nJob Summary\nKeep Manufacturing Connected—One System at a Time\nPDS Tech Commercial is Partnering with a Leader in the Steel Industry to hire an IT Operations Technician to help Power the Backbone of Steel Manufacturing\n

Location:

Apple Grove, WI Schedule:

1st shift 8am to 5pm

Pay Rate:

$30.00 to $34.00/hour\nPDS Tech Commercial is seeking a motivated IT Operations Technician to support day-to-day technology operations for a leading company in the steel industry. If you enjoy hands-on IT work, solving problems, and supporting users in a fast-paced industrial environment, this role offers a chance to make a real impact where technology meets manufacturing.\nRole Summary & Impact\nAs an IT Operations Technician, you'll play a vital role in keeping systems, devices, and infrastructure running smoothly across the local division. Your work directly supports employees, operations, and safety by ensuring reliable access to technology, applications, and equipment that power critical steel production and business processes.\nWhat You'll Do (Day-to-Day Responsibilities)\nProvide technical support via phone, email, chat, ticketing systems, and in person\nSupport both onsite employees and remote locations\nInstall, configure, test, and support IT infrastructure and business applications\nOrder, deploy, track, and manage inventory of new, used, and loaner IT equipment\nTroubleshoot and maintain computers, laptops, phones, printers, servers, conference room A/V, digital signage, access control systems, and network devices\nCreate and maintain user accounts and group memberships\nProcure, configure, distribute, and support mobile devices\nAssist with software installation, licensing, and troubleshooting\nCreate and maintain technical documentation\nParticipate in IT projects and perform additional duties as assigned\nRotate through on-call IT support, including evenings and weekends as needed\nSafety is a core value. All employees are expected to initiate, lead, and uphold safety policies, procedures, and housekeeping standards at all times.\nRequired Qualifications\nMinimum 1 year of technical experience supporting users with computers/laptops, desk phones, mobile phones, and printers\nIT-related associate degree, or an equivalent combination of education and experience\nAbility to travel as needed to support other divisions\nWillingness to work weekends and nights as required\nStrong troubleshooting, communication, and customer service skills\nPreferred Qualifications (Nice to Have)\nExperience with MS Windows, Office 365, and mailbox setup\nExperience assembling, upgrading, and troubleshooting computer hardware and peripherals\nExperience supporting network equipment, conference room A/V, and security systems (cameras, badges)\nFamiliarity with workstation imaging and MDM solutions (e.g., Microsoft Intune)\nPrior experience in a heavy industrial or manufacturing environment\nHelpdesk or customer support experience\nCertifications or knowledge including:\nAZ-900\nMD-102 Endpoint Administrator Associate\nMicrosoft Intune fundamentals\nExperience with PowerShell, cloud migration, Microsoft ADO, or Agile methodologies\nWhy Join Us?\nBe part of a team supporting a major leader in the steel industry\nHands-on exposure to diverse technologies in a real-world industrial environment\nStrong culture of safety, teamwork, and dependability\nOpportunities to build technical skills and grow your IT career\nWork with supportive IT partners who value innovation and continuous improvement\nMake a visible impact supporting operations that truly matter\nReady to Build Your IT Career?\nIf you're dependable, customer-focused, and eager to grow your skills in a dynamic industrial setting, we want to hear from you.\nApply today to join PDS Tech Commercial and help support the technology behind modern steel manufacturing.\n

Pay Details:

$30.00 to $34.00 per hour\nBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.\nEqual Opportunity Employer/Veterans/Disabled\nMilitary connected talent encouraged to apply\nTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy\nThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:\nThe California Fair Chance Act\nLos Angeles City Fair Chance Ordinance\nLos Angeles County Fair Chance Ordinance for Employers\nSan Francisco Fair Chance Ordinance\n

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. 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