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Product Owner
Saint Louis, MO
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Product Owner Auto-Dialer and Outbound Campaign Management
Pay: $130,050/yr
Posted: 2 weeks ago
Location: Saint Louis, MO (Onsite)
Last Updated: 2 weeks ago
Hours: Full-Time
Expires: 11/24/2026
Job Description
The Role Own auto-dialer and outbound campaign management capabilities, translating business needs into requirements, user stories, acceptance criteria, and prioritized backlogs. Partner with cross-functional business and Scrum teams through delivery, testing, UAT, production support, and incident resolution. Coordinate dependencies and risks, communicate with stakeholders, and use analytics to evaluate outcomes and support prioritization. Develop executive-ready presentations and documentation for functionality, process changes, decisions, and results. Summary Generated by Built In We are seeking a seasoned Product Owner with experience supporting auto-dialer and outbound campaign management solutions . This individual will be responsible for leading product and delivery efforts independently while partnering closely with an Agile Scrum team and coordinating work across multiple business and technology teams. The ideal candidate is a strong communicator and problem solver who can translate business needs into actionable requirements, effectively manage a product backlog, and drive initiatives from requirements through implementation and production support. Responsibilities Serve as the Product Owner for auto-dialer and campaign management capabilities, providing day-to-day ownership and direction for assigned initiatives. Partner with key business stakeholders, including Marketing, Call Center Operations, Sales, Compliance, and Technology teams, to understand business needs, define requirements, and ensure seamless campaign operations. Gather, analyze, document, and prioritize business and functional requirements. Translate requirements into clear, actionable user stories and acceptance criteria for Scrum teams. Own and continuously manage the product backlog, ensuring work is appropriately prioritized based on business value, dependencies, risks, and operational needs. Partner closely with Scrum Masters, developers, architects, and other technology resources to ensure prioritized work is ready for and consumed within the appropriate sprints. Participate actively in Agile ceremonies, including backlog refinement, sprint planning, sprint reviews, and retrospectives. Collaborate with QA resources to develop and execute testing strategies and confirm that delivered functionality meets defined requirements and acceptance criteria. Plan and coordinate User Acceptance Testing (UAT) with business stakeholders, including test preparation, execution, issue resolution, and business sign-off. Provide support for production incidents and defects, helping assess business impact, establish priorities, coordinate resolution, and communicate status to stakeholders. Identify dependencies, risks, and potential impacts across teams and proactively drive issues to resolution. Develop clear, professional presentation decks and supporting documentation to communicate new functionality, enhancements, process changes, results, and key decisions to business partners and leadership. Use data and analytics to tell a compelling story, identify trends, evaluate outcomes, and support recommendations and prioritization decisions. Maintain strong communication across business and technical teams throughout the product delivery lifecycle. Qualifications Demonstrated experience as a Product Owner, Senior Business Analyst, or similar product delivery role in an Agile environment. Experience with auto-dialer, outbound calling, contact center, or campaign management solutions. Strong understanding of Agile/Scrum methodology, including backlog management, user story development, acceptance criteria, sprint planning, and iterative delivery. Proven ability to independently lead initiatives and manage multiple priorities in a complex, cross-functional environment. Strong requirements gathering, analysis, documentation, and problem-solving skills. Experience coordinating QA testing and business UAT. Ability to effectively partner with both business and technical stakeholders. Strong written, verbal, presentation, and stakeholder-management skills. Strong analytical skills with the ability to interpret data and translate findings into a clear business narrative. Ability to create concise, executive-ready presentations and communicate complex information to both technical and non-technical audiences. Nice to Have Experience with the Acqueon dialer platform. Experience with Twilio or related communications platforms. Experience working in the healthcare industry. Experience supporting large-scale contact center, member/customer outreach, or sales campaign operations. Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.
Disability Accommodations:
Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us. Applications will be accepted until the position is filled or the posting is removed. The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $110,300 to $149,800. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our benefits overview.
Disclaimer:
The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time. #LI-JS1 About Us Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world's most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com. Read Full Description Skills Required Experience as a Product Owner, Senior Business Analyst, or similar product delivery professional in an Agile environment Experience with auto-dialer, outbound calling, contact center, or campaign management solutions Understanding of Agile/Scrum methodology, backlog management, user stories, acceptance criteria, sprint planning, and iterative delivery Ability to independently lead initiatives and manage multiple priorities in a complex, cross-functional environment Strong requirements gathering, analysis, documentation, and problem-solving skills Experience coordinating QA testing and business User Acceptance Testing Ability to partner effectively with business and technical stakeholders Strong written, verbal, presentation, and stakeholder-management skills Strong analytical skills and ability to interpret data and communicate business narratives Ability to create concise, executive-ready presentations and communicate complex information to technical and non-technical audiences Experience with the Acqueon dialer platform Experience with Twilio or related communications platforms Experience working in the healthcare industry Experience supporting large-scale contact center, member/customer outreach, or sales campaign operations Perficient Compensation & Benefits Highlights The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Perficient and has not been reviewed or approved by Perficient. About This Summary Retirement Support — Retirement offerings are positioned as robust, including a 401(k) with company match, an Employee Stock Purchase Plan, and an option for after-tax contributions (mega backdoor Roth). Eligibility details are described as clear for core benefits, supporting confidence in plan access timing. Parental & Family Support — Parental benefits are described as structured, with paid maternity recovery time and paid parental leave for all new parents. Company-paid disability coverage is also highlighted, strengthening the overall family support posture. Fair & Transparent Compensation — Compensation is characterized as generally market-aligned for a portion of roles, with examples of pay being viewed as fair or decent in certain contexts (such as remote or region-specific situations). Variable pay potential appears stronger in some tracks, improving perceived competitiveness for those roles. Learn more about Perficient's Compensation & Benefits → Perficient Insights What's It Like to Work at Perficient? Perficient Culture & Values Perficient Career Growth & Development What's the Work-Life Balance Like at Perficient? Perficient Leadership & Management Perficient Company Growth, Stability & Outlook View all jobs at Perficient View Perficient Profile Report Job
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