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Role Overview Seeking a Business Analyst / Scrum Master with strong experience supporting Salesforce projects in an Agile/Scrum environment. The role will bridge business and technology teams, translate business needs into actionable requirements, and facilitate Agile delivery for Salesforce/Agentforce initiatives. Key Responsibilities Work with business stakeholders and Product Owners to understand business needs, processes, and objectives. Gather, analyze, document, and validate business and functional requirements. Translate requirements into user stories, acceptance criteria, and actionable backlog items . Maintain and prioritize the product/project backlog in collaboration with the Product Owner. Facilitate Agile/Scrum ceremonies including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives. Use Jira to manage user stories, backlog, sprint progress, dependencies, and impediments. Collaborate with Salesforce developers, architects, QA, business users, and other technical teams. Identify process improvements and connect business requirements to Salesforce solutions. Support requirements traceability, testing, UAT, deployment, and go-live readiness. Manage and communicate dependencies, risks, issues, and impediments affecting delivery. Facilitate clear communication between business and technical stakeholders. Support stakeholder adoption, training, and change-readiness activities. Ensure delivered solutions meet business requirements and defined acceptance criteria. Track delivery progress and proactively surface issues requiring decisions or escalation. Required Skills Strong Business Analyst and/or Scrum Master experience. Proven experience supporting or managing Salesforce projects . Strong Agile/Scrum experience. Proficiency with Jira . Strong requirements gathering, business process analysis, and user-story development skills. Experience working with Product Owners, developers, QA, architects, and business stakeholders. Strong communication, facilitation, and stakeholder-management skills. Highly organized and detail-oriented. Ability to manage multiple complex priorities. Proactive problem-solving and issue-resolution skills. Ability to translate business needs into clear technical requirements. Strong focus on business value and delivery outcomes. Preferred Salesforce Agentforce experience. Salesforce AI, automation, or AI-agent experience. Salesforce certification. Experience with Salesforce CRM implementations or transformation initiatives. Utility or energy industry experience.