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Solutions Analyst L2 (Houghton) 2026/10/20 Reference Number SA01002 Description Support Technology Strategy & Innovation Assist in process change and best practice recommendations for customers post-implementation of the solution. Responsible for automation and continuous improvement in collaboration with team members. Conduct research on trends and directions in technology that guide solutions with future-state in mind. Work with the team on ideation sessions to create innovative competitive solutions and a roadmap to achieve. Leverage analysis and testing tools, frameworks, and techniques to define and organise business requirements. Understand and leverage the knowledge of the organisation's technical landscape, environment, and broader architecture to define integration points across technology stacks for various requirements. Develop a thorough understanding of the client's technology environment through regular client engagements and research. Execute Analysis and Design Activities Work in collaboration with the team to clarify and understand requirements, challenges, and design needs. Provide guidance and assistance in evaluating and proposing system solutions that meet user requirements. Prepare analysis documentation, i.e., Business Requirement Documents or User Requirement. Specifications for solution design. Develop and document business requirements into user stories and specifications with integration points, business and associated risks or opportunities included. Accountable for coordinating the design and planning of functional tests. Technical implementation within own area Provide strategic design and implementation of over technology ECO system. Deliver design solutions and conduct periodic implementation reviews. Provide input on product development and deployment methods. Keep up with the latest technology industry trends relating to application architecture. Deliver solutions that adhere to SBV ICT standards, policies and practices. Participate and assist in the discovery or inception workshops to create a shared understanding of user needs and the potential technology solutions required to deliver to these needs. Lead as-is and to-be process mapping across functions. Identify inefficiencies, duplication, control gaps, and optimisation opportunities. Design standardised future-state processes aligned to business outcomes. Quality and Risk Management Test all solution aspects, including but not limited to acceptance, security, performance, and integration. Provide input in iteration meetings (planning meetings, daily standup). Implement adequate levels of solution governance that are fit for purpose whilst supporting solution delivery. Proactively engage with departments on governance and processes to manage change requests. Participate in Change Board interactions and maintain compliance with all ICT policies and procedures. Business Partnering and Customer Support Maintain effective communication and regular engagement with key stakeholders. Collaborate with commercial, UX, technology, support, testing, and other SMEs to analyse user needs and requirements. Maintain timeliness in accordance with SLAs. Responsible for the review of vendor engagements. Effective teamwork and self-management Train, mentor and provide guidance to Level 1 Solutions Analyst. Coaching and training fellow colleagues and users when necessary. Maintain good time management to handle several projects at once. Plan and prioritise competing demands, demonstrating the ability to manage them. Protect and maintain the confidentiality of critical business systems and data. Adhere to SBV's development standards and principles. Governance Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department's processes and quality management system is at all times in compliance with the standard. Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome. Lead as an Ambassador and executor of Change. Act as a change management architect in periods of change to ensure business continuity. Manage the integration of business units into a seamless end to end solution for customers. Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME's (subject matter experts) when required. Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one's portfolio.

Requirements Minimum Requirements:

Work Experience 5 years of experience in a Business or Systems Analyst role 3 years of experience in a functional or business consulting role 2 years of experience in

Integration or Application Systems Minimum Requirements:

Education Degree in Information Technology Management, Computer Science, Business Administration, Commerce or similar Cloud certifications AWS or

AZURE OR GCP

Advantageous Certification in relevant Enterprise Architecture or Technology frameworks and methodologies: Advantageous Functional Competencies Required Microsoft Office Suite Programming languages Software development Knowledge of ICT project management principles (e.g., Agile) Understanding of Software Development Life Cycle (SDLC) Project financial analysis

Behavioural Competencies Required Digital Maturity:

Focuses on how the business transforms or operated to increase its competitive advantage through digital initiatives.

Accountable:

Takes responsibility for all work activities and personal actions; implements decisions that have been agreed upon; acknowledges and learns from mistakes without blaming others and supports with resolution; recognizes the impact of one's behaviour on others.

Innovation:

Identify novel ideas and potential gaps in the business to provide solutions that add value to the business unit and/ or SBV.

Customer Service:

Recognise and strive to meet both internal and external customers' needs and expectations.

Achievement:

Results-oriented with a high drive to meet objectives and standards.

Business Insights:

Ability to understand and present business insights to various stakeholders.

Critical Thinking:

The ability to look at situations from multiple perspectives and analyse facts to understand a problem thoroughly. Work Level Mid-Level Job Type Permanent Salary Market Related EE Position Yes Location Houghton