Find & Apply For Software Developer / Engineer Jobs in West Bloomfield Township, Michigan

Position summary Varmoda is seeking an intermediate-level Mainframe Operator to function as a Level 1 Incident Manager for critical incidents/events relating to various IT technology. The role requires quickly creating, escalating, triaging, and tracking customer technology-related incidents while collaborating with IT staff, customers, and vendors. The position mandates a presence onsite with no work-from-home option and may require holiday, day, afternoon, and/or midnight shifts. Key Responsibilities Function as a Level 1 Incident Manager for critical incidents/events relating to various IT technology. Quickly create, escalate, triage, and track customer technology-related incidents. Collaborate with IT staff, customers, and vendors to resolve and manage technology-related incidents. Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets, and services. Monitor mainframe control consoles. Periodically check system performance. Assist with the review/validation of mainframe job control language. Perform deliveries as assigned. Lift up to 50 pounds as required. Work holidays, days, afternoons, and/or midnight shifts as requested. Required Qualifications Intermediate-level experience. In-depth knowledge and at least 5 years of experience with Microsoft Teams. Experience with What's Up Gold. Experience with Pingdom. Experience with PRTG. Experience with IBM Mainframe. Excellent communication skills necessary to collaborate with IT staff, customers, and vendors. Ability to work onsite; there is no work-from-home option. Ability to work required shifts, including holidays, days, afternoons, and/or midnight shifts. Ability to lift 50 pounds. Preferred Qualifications Experience monitoring infrastructure connectivity, assets, and services using graphical monitoring systems. Experience with mainframe control consoles and system performance monitoring. Experience reviewing and validating mainframe job control language. Experience functioning in an incident management environment. How to Apply Interested candidates may apply directly through this posting or the Varmoda Candidate Portal. Qualified applicants will be contacted directly by a member of the Varmoda recruiting team.